Maria Sheena Abao

MARIA SHEENA ABAO 834 JP Rizal St., Brgy. 7, Nasipit, Agusan del Norte - ✉- PROFESSIONAL SUMMARY A highly competent and motivated individual with experience of working as part of a team in a busy office environment. Well organized and proactive in providing timely, efficient, and accurate support to office managers and work colleagues. Approachable, well presented, and able to establish good working relationships with a range of different people. SKILLS • Data Entry • Team Player • Ability to adapt • Customer Service • Client communication • Quick Follow-through • Keen attention to detail • Willingness to learn EXPERIENCE Mac-Nels Line Inc. (BPO Manila Office) | Makati City | August 2014 – July 2021 Booking & Operations Team Member October 2020 - July 2021 • Assists customers general inquiry, booking & rates requests and dangerous goods acceptance confirmation. • Arrange sailing schedule, trucking of export containers, declaration of dangerous goods cargo with shipping lines and invoicing of local customers. • Communicate with clients over platforms such as phone & email. • Complete and process paperwork and records with attention to detail to ensure accurate entry of important data in company's system. Export Manager (Documentation Team) January 2019 – September 2020 • Prepare and submit manifest to the carrier. • Prepare and submit all documents to the destination agent. • Liaise with the shipper, transshipment personnel, shipping line, and destination agent. • Prepare AMS / ACI Filing for US and Canada shipment. • Monitor and oversee the export documentation team. • Intervene when there are problems to be solved with regards to documentation matters that are handled by my team. • Report to the General Manager any concerns/problems with my team. Assistant BPO Export Manager July 2017 – January 2019 • Prepare and submit manifest to the carrier. • Prepare and submit all documents to the destination agent. • Liaise with the shipper, transshipment personnel, shipping line and destination agent. • Monitor and assist the export documentation team. • Submit Monthly Report to the General Manager. Export Documentation Staff August 2014 – June 2017 • Prepare and submit manifest to the carrier • Prepare and submit all documents to the destination agent. • Liaise with the shipper, transshipment personnel, shipping line, and destination agent. Department of Agriculture - RFU XIII | Butuan City | February 2012 – June 2013 Technical Staff Member • Assist in the conduct of monitoring & evaluation of the department’s programs & projects. • Assist in the preparation of reports from operating units, attached agencies, & Local Government Units. • Assist in the preparation of plans of a Banner program of the department. • Assist in the conduct of meeting and preparation of the documents needed and proper documentation of the activity being conducted. • Prepare correspondence (drafting, finalizing and dissemination of communication letters) DSWD CARAGA | Butuan City Social Welfare Assistant – Pantawid Pamilyang Pilipino Program May 2011 – February 2012 Field Enumerator – NHTS-PR November 2010 – January 2011 EDUCATION BACHELOR OF ARTS in DEVELOPMENT COMMUNICATION Holy Child Colleges of Butuan, Butuan City March 2010 ADDITIONAL INFORMATION • Date of Birth: September 1, 1988 • Nationality / Citizenship: Filipino • Marital Status: Single • Language: English / Tagalog / Native Bisaya speaker REFERENCES AMELIA C. MADRID Mac-Nels BPO Manager Mac-Nels Line Inc. T: - E:-REA PAMELA R. PANGAN Section Manager / Trainer Mac-Nels Line Inc. T: - E:-JODEL A. TABADA Project Evaluation Officer IV Department of Agriculture – RFU XIII T: - I hereby certify that the above information is true. Maria Sheena B. Abao Applicant