Maria Sarah Nicole Aragoza

MARIA SARAH NICOLE ARAGOZA A+ VIRTUAL ASSISTANT- CUSTOMER SERVICE PRO - SKILLS Olongapo City, Philippines TOOLS Proactive Communication Canva Google Suite Multitasking Adaptability Social Media Microsoft Office Empathy Tech- Savvy Slack Shopify Resourcefulness Data Entry/Management Help Scout Simplified WORK EXPERIENCE General Virtual Assistant IClickSee-Software Development Company May 2023 - January 2024 Lead generating mobile/web development and design projects. Research multiple data and organize information in Google Sheets for reporting. Create and schedule weekly content for the Twitter page Shopify Virtual Assistant (Part-time) Shopify-Vernier Shop January 2023 - April 2023 Promptly answer inquiries from customers by phone, email, or live chat, addressing issues with accurate information. Effectively handle complaints, concerns, and escalations from customers to guarantee a satisfactory outcome and their satisfaction. Administering refunds and returns and keeping clients informed of the progress. Social Media Evaluator Lionbridge-Telus International May,2021 - June 2022 Provide remarks on social networking communities' news feeds, advertisements, and search results, and flag inappropriate content. Transcriber ( Seasonal Project) Appen August 2022 - November 2022 Analyze the quality of short audio clips containing two active speakers as a third party. Data Annotator ( Seasonal Project) Lionbridge-Telus International May, 2021 - November, 2021 Assess various job postings and label each one in its suited category. Appointment Setter Health Quote Insurance September 2020 - January 2021 Prospect customers and set up meetings with the sales team by providing specifics on the business and its products and services. Shopify Virtual Assistant (Part-time) PinoyLocalle & Zafetee PH April 2020 - September 2020 Provide clients with timely, accurate information in response to their phone, email, or live chat inquiries. List each item and do extensive research to find relevant details to include in the product description. Process refunds and returns and keep customers informed of the status. Process orders and updating status in Excel sheets for reporting Data Annotator ( Seasonal Project) Lionbridge-Telus International November 2019 - January 2020 Annotate multiple images and label each one to its appropriate category. Dinning Attendant Seoul Sikdang Corp.- Seoul Korean Restaurant February 2018 - June 2019 Welcome guest and accompany them to their table. Offer recommendations for our best-selling orders and let customers know what to expect. Effectively communicate orders to kitchen staff by memorizing the menu. After check out express gratitude to customers. Customer Service Representative August 2015 - April 2016 Current Utilities Inc Receive inbound calls answer inquiries, and persuade customers to enroll in a better and more economical electricity provider that offers low-cost rates. Manage multiple client accounts, updating and verifying important data. EDUCATION Highschool Columban College College Lyceum of Subic Bay