Maria Rosalie L. Salvador

 MARIA ROSALIE L.SALVADOR 240 Ferguson Road, Baguio, CAR 2600 Home:-- Cell- _____________________________________________________________________________________ PROFESSIONAL SUMMARY Enthusiastic Tutor / Customer service representative dedicated to creating an enjoyable, inviting and dynamic learning atmosphere. Implements traditional and innovative methods to motivate students to learn the English Language. Engaged in quality customer service.Tutor is engaging and enthusiastic in hands-on learning with students. Fluent in English. _____________________________________________________________________________________ SKILLS *Fluent in English *Extensive English grammar knowledge *Culturally sensitive to students needs *10 years as an ESL Tutor *Tutor for Japanese and Korean students *Expertise in teaching professional and adult students _____________________________________________________________________________________ WORK HISTORY 10/2009 to 02/2017 Customer Support, Fraud Specialist Sitel Baguio, Philippines- Peza Loakan Road, Baguio City A customer service oriented and excellent communicator Possesses 7 years experience as Customer Support Specialist and Fraud Specialist. Experienced ESL tutor for more than 10 years. Excellent in conveying the client’s requirement to the team leader Expertise working with a team. Can work under pressure. Flexible, hardworking and has goal decision in making skills. Highly motivated and eager to learn new things . Ability to persuade students. Strong motivational and logical skills. _______________________________________________________________________________ EDUCATION 1999Bachelor of Arts: Masscommunication Saint Louis University – Baguio City 2000M.D. Major in English (12units) University of Cordilleras _____________________________________________________________________________________ ACCOMPLISHMENTS Taught online in 5 years to help students in Japan learn English. Developed ESL curriculum for more than hundred students. Overall Top Agent 2015 Sitel Passion Awards Awardee Received awards and certificates _____________________________________________________________________________________ PERSONAL details Spouse: Alvin G. Salvador Languages Known: English, Tagalog, Ilocano, Pangasinan DOB: November 26,1976