MARIA P. RIANO
Logistics and Supply Chain Manager
CONTACT
PROFILE
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Experienced Supply Chain and Order Management Analyst with
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over three years of experience and a Bachelor’s in Logistics and
Manizales, Colombia
www.linkedin.com/in/maria-p-riano
Supply Chain Management. Strong background in managing
end-to-end order lifecycles and delivering exceptional customer
service. I have expertise in group coordination and excel in
teamwork. Proficient in data analysis, problem-solving, process
optimization, and cross-functional collaboration. Good written
EDUCATION
and oral communication skills. I possess advanced
comprehension of logistics and supply chain and terminology,
Miami Dade College
along with knowledge of medical and insurance processes.
2022 - 2024
Proficient in Microsoft Office, Oracle, Tableau, Noetix, PEGA,
Bachelor’s degree in Logistics
and Supply Chain Management
2018 - 2021
and healthcare financial platforms, excel at adapting to
immediate and unforeseen challenges. Bilingual in English and
Spanish, I am dedicated to driving continuous improvement.
Associates in Arts
WORK EXPERIENCE
AWARDS &
CERTIFICATIONS
Verizon
Supply Chain and Order Management Analyst
Aug 2021 - Sep 2024
Certificate in Business Analytics
Certificate in Procurement
Analyze and report data accurately to drive informed
Certificate in Bloomberg Market
decision-making in supply chain and order management.
concepts
Develop and maintain comprehensive documentation,
Lean Six Sigma yellow belt
including SOPs, work instructions, and training materials.
Serve as a key point of contact for addressing escalations in
LANGUAGES
English: Native
Spanish: Native
supply chain and order management, ensuring timely
resolutions.
Manage end-to-end customer order lifecycle, ensuring
precision and adherence to timelines.
Collaborate cross-functionally to expedite order processing
and fulfillment, optimizing customer satisfaction.
Identify and implement process improvements to enhance
SKILLS
Customer service orientated
Group coordination of individuals
Proficient in Microsoft Office,
Oracle, WinSCP, Jira, SailPoint,
Tableau, Noetix, OpenText, PEGA
and Healthcare Financial
supply chain efficiency and compliance.
Lead initiatives to streamline processes, reduce lead times,
and boost overall agility.
Execute rigorous test plans for supply chain processes to
ensure reliability and accuracy.
Collaborate with IT teams to identify and implement
automation opportunities, enhancing operational efficiency
platforms.
Good written and oral
Baptist Health South Florida
communication skills
Patient Financial Representative
Problem solving
May 2016 –Aug 2021
Proficient in adapting to the
immediate or unforeseen
challenges
Advanced comprehension in
Supply chain terminology
Advanced comprehension in
Medical terminology - knowledge
of insurance processes
Demonstrate service excellence and positive interpersonal
skills in dealing with patients
Coordinate patient flow/scheduling
Deploy legal, ethical and compliance related documents
Verify and process insurance policies
Process monetary collections
Screen patients on initial entry
Take inbound/outbound calls while maintaining work queue
Guess?, Inc
Retail Sales Accociate
November 2015 – May 2016
Ability to work well as a team player in a fast-paced, energetic
environment
Quote prices, discounts, credit terms, as well as trade-in
allowances warranties and delivery dates
Cultivate successful relationships with retail customers
Ensure customer satisfaction at every stage of sale
Build rapport with customers by asking/probing questions
and utilizing effective listening skills
Organizing and stocking store with arriving inventory