Maria Regina M. Zamora
212E Sofia Bellevue,11 Capitol Hills Drive,Matandang Balara,Quezon City,Philippines Email:- -
Work Experience
Freelancer, August 2021- present
Performs evaluation of online mapping and routing-related tasks to improve content; Conducts research and uses online tools to investigate the geographic accuracy of tasks, such as updating business addresses, telephone numbers, websites, operating hours, and street imagery, as well as validation and annotation of text and images against set guidelines.
Career break, January 2018-June2021
Processed the extra-judicial settlement of estate after the demise of the surviving parent; Started the process of bidding for a house construction contract; Secured building/electrical/sanitary/fire permits required for a planned project of a small bed & breakfast room rental business in a provincial property; Took over and supervised the construction work of the project after the contractor breached contract agreement; Filed criminal and civil complaint cases against the contractor; Enrolled in online courses to refresh knowledge and skills in data analysis and Salesforce CRM tool; Underwent training for task-based online map data research and lead generation activity.
Sales Analyst, October 2015-October 2017
Globe Telecom, Inc., 32nd Street, Bonifacio Global City, Taguig
Compiled data for the weekly and monthly presentation reports on actual vs. budget acquisitions, the status of pending sales orders, and sales pipeline outlook; Coordinated with technical, customer care, billing, and collection groups on the flowthrough and resolution of pending sales orders; Supervised sales operations activities such as account/lead assignment, content management of sales opportunity database, and sales incentive computations; Generated and prepared data for ad hoc reports such as top customer/products/ and mobile usages; Gathered and summarized historical data for the simulation and final preparation/computation of targets for 200+ salespersons; Created a proof of concept dashboard which sought to centralize information from different sources.
Information Analyst, July 2007- September 2015
Bayan Telecommunications Inc., Teachers Village East, Diliman, Quezon City
Ensured the delivery and accuracy of management scorecards on volume, revenue, network performance, and customer service metrics against set targets; Involved in the volume and revenue budget preparation/forecasting process for the business sales groups; Provided regular reports to marketing, finance, technical, customer care groups on such as marketing campaign performance and historical sales data; Led one phase of data warehousing project to automate some manually-generated sales reports by gathering user requirements, working with programmers in the development and testing of database and user interface.
Provincial Sales Support, Jan 2006 – June 2007
Bayan Telecommunications Inc., Teachers Village East, Diliman, Quezon City
Provided regular reports relative to sales volume and churn, revenue, and operating expenses per regional market group; Coordinated with various support groups in the settlement of billing/revenue/expense disputes; Prepared and validated commission/incentive payouts based on revenue performance; Created/administered/maintained the department’s web-based intranet; Initiated use of interactive web visualization tool in presenting and monitoring of sales volume.
Sales Administration Head, Aug 2003 – Sep 2005
JG Summit Petrochemical Corp., E. Rodriguez Jr. Avenue, Bagong Ilog, Pasig
Managed sales order process from encoding to approval and ensuring that products are delivered to customers on schedule; Consulted with concerned departments on the resolution of complaints regarding deliveries and quality concerns; Verified commission requests of the sales persons; Analyzed sales reports to assess product supply/demand for monthly forecasts; Consistently met target deliveries over three months; Streamlined job descriptions and responsibilities of the sales order processing/approval and documentation unit.
Sales Administration Officer, Sep 2002 – Aug 2003
Infocom Technologies Inc., Ayala Avenue, Makati
Assigned the duties of sales support and liaison between head office and regional offices; Serviced the travel arrangement, procurement, and petty cash fund replenishment, and check payment requirements of the regional offices about supplies, services, and equipment; Prepared commission requests and incentives for the sales staff by set policies; Prepared memorandum of agreements for exchange deal transactions between the company and outside contracting agencies; Drafted and enforced policies and procedures for the retail distribution program of internet prepaid cards; Performed duties of inventory safekeeping, tracking, and recording of sales for the wholesale and retail units; Assisted in the budget preparation of projected income and estimated expenditures per sales channel
Center Manager, Feb 2001- July 2002
Mind Stream Inc., West Avenue, Quezon City
Overall responsibility for day-to-day operations of NIIT West Avenue Education and Training Center including sales, marketing, collections, office administration, and academic operations; Ensured the availability of service infrastructure, and service materials, and trained personnel for smooth service delivery; Interviewed prospective students during the admission process and interceded on issues of grievances from students or the faculty; Handled issues on contract amendments, late admissions, and applications for transfers; Coordinated all direct marketing effort in line with center budgets and targets
Asst. Customer Services Officer, Jul 1996 – Jun 2000
Landco Pacific Inc., Presidents Avenue, BF Homes Parañaque
Handled after-sales transactions in the residential resort project being marketed by the developer company; Communicated to buyers on queries regarding their lots and houses as well as construction updates on the project, upcoming programs, and events; Initiated the use of database programming in maintaining and updating customer’s records, and as a tool in identifying existing and target market’s profile; Spearheaded a telemarketing/mailing campaign for the activation and patronage of club memberships; Interfaced and negotiated with existing property buyers on complaint cases and presented mutually beneficial settlement options to both parties; Drafted plans and programs to improve customer relations which included a one-stop help desk for buyers, regular correspondence, and corporate re-orientation; Headed the editorial board for the quarterly newsletter publication of the residential resort.
Sales Administration Supervisor, Jun 1995 – Jun 1996
LANDCO, Salcedo Street, Legaspi Village, Makati
Coordinated with the developer on product inventory, pricing, policies, promotional events, and marketing collateral; Tasked with the preparation of sales reports, commission requests to developers, and commission releases; Participated in budget planning, preparation, and presentation; Handled supply and service requisitions, asset management, and insurance; Scheduled vehicle assignment, trips, and maintenance; Formulated guidelines on the use of vehicles, sales attendance, and reimbursements.
Marketing Supervisor/Assistant, Apr1994 - May 1995
LANDCO, Salcedo Street, Legaspi Village, Makati
Contacted and recruited local brokers and in-house agents to market the residential subdivision; Briefed brokers and in-house agents on product knowledge, developer profile, financing computations, documentation procedures, commission releases; Assisted in the product awareness and sales generation campaigns like stockholders' offering, brokers' nights, soft launches; Presented the project to referrals made by stockholders; marketed the first development venture of the company; conducted telemarketing and mailing campaigns to increase product awareness; made sales presentations to prospective buyers and accompanied them on orientation visits to the project site; maintained an outside broker network and assisted them on their sales transactions such as site trips, sales reservations and contract documentation.
Freelance Real Estate Sales Representative, Jan 1991 - Mar 1993
Sold real estate products being marketed by the company; Informed and advised clients on recent and future developments of their property; Assisted clients with contract documentation and processing; Planned, implemented, and monitored sales activities of agents in my unit; Communicated with property owners and developers on matters regarding the sale of their projects; Maintained up-to-date information on current developments in the real estate industry; Handled site inspection and orientation visits to new agents.
Account Executive, Apr 1988 - Dec 1990
Onapal Phil. Commodities Inc., Alvarado Street, Legaspi Village, Makati
Promoted futures trading as an alternative investment; Gave opinions to prospective investors on how to gain maximum returns on their investment; Managed and serviced the accounts of clients
Computer Operator, Oct 1987 - Jan 1988
K-21 Mart, Makati Avenue corner Juno Street, Bel-Air, Makati
Assisted office personnel in the preparation of various reports; Prepared inventory listing of all groceries being sold; Handled deposit and withdrawal transactions
Software Used
Microsoft Office, Microsoft Access, SQL Query, Microsoft Office Sharepoint Services, Performance Point Dashboard Designer, Crystal Reports 2008, Crystal Xcelsius, QlikSense Desktop, Qlikview 12.0, Power BI Desktop, Tableau Public
Seminars/Workshops Attended
1. Salesforce Admin Beginner online module (2020) https://trailblazer.me/id/regzamora
2. Data Visualization with Tableau online module (2020)
3. Business Metrics for Data-Driven Companies online module (2020)
4. Mastering Data Analysis in Excel online module (2020)
5. Introduction to Business Intelligence (2016)
6. Financial Planning and Forecasting (2015)
7. Introduction to Project Management (2013)
8. Microsoft Sharepoint 2010 Power User Training
9. Systems Thinking Workshop (2011)
10. Fundamental Concepts in Financial Management (2010)
11. Microsoft Office Sharepoint Server 2007 user training
12. Problem-Solving Process Program (2005)
13. Fundamentals to Customer Service seminar (2003)
14. Targeted Selection and Interview Techniques seminar (2002)
15. Customer Satisfaction through Customer Service seminar (1996)
16. Computer Foundation Skills Program- RPG (1987)
Education
University of Santo Tomas, Bachelor of Science in Commerce, major in Economics 1987
