Maria Regina Lim

MARIA REGINA LIM Executive Assistant | Administrative Professional Phone: - Email:- ABOUT ME EXPERTISE Lead Generation Appointment Setter Digital Marketing Social Media Management Email Management Calendar Management Google Workspace Project Management Video & Photo editing Communication and Interpersonal Skills CERTIFICATIONS Executive Assistant and Virtual Assistant Certificate Social Media Marketing & Management Project Management EDUCATION Business Administration Major in Operations Management Colegio de San Juan de Letran- Experienced Virtual Assistant with over 3 years of proven success in fostering strong relationships with customers, agents, clients, and management. Skilled in handling advanced administrative duties, leading large teams, and consistently delivering exceptional performance. Seeking to utilize my detail-oriented skills and adaptable personality to maintain company standards and achieve goals. Additionally, I am highly skilled in communication and problem-solving. I’m proficient in using tools like Google Workspace, MS Office, and various project management platforms. I enjoy keeping things organized, staying on top of tasks, and helping teams stay efficient and focused. WORK EXPERIENCE July 2023 - October 2024 One Stop Logistics - Email Management Sydney, Australia Respond to incoming service requests via phone, email, and chat in a professional manner. Troubleshoot and resolve hardware, software, and networkrelated issues for end-users. Document all support requests and resolutions in the ticketing system. Escalate complex issues to higher-level support as necessary. Provide guidance and training to users on software applications and IT policies. Stay current with industry trends and best practices in IT support. WORK EXPERIENCE May 2022 – June 2023 Successful Media - Lead Generation Dubai, Dublin, UK Conducted outreach to prospective clients, setting up appointments and generating leads to support sales initiatives. Managed client interactions through CRM tools, tracking progress and maintaining a well-organized pipeline. Tailored messaging to appeal to potential customers, boosting engagement and lead quality. Collaborated with sales teams to refine strategies for identifying high-potential leads, contributing to revenue growth. February 2021 - March 2022 Australian Legal Firm - Executive Assistant Sydney, Australia As an Executive Assistant to the CMO, I manage schedules, coordinate meetings, handle communications, assist with marketing projects, prepare reports, organize events, and provide administrative support to ensure smooth operations for the marketing team. I also have experience in creating campaigns and conducting outbound outreach for clients on specific projects. In addition, I manage social media calendars, write content copy, edit videos, and create designs using Canva. January 2020 - January 2021 Fraud Analayst | Subject Matter Expert VXI Global PH Handle incoming calls in an informed, professional, and efficient manner. Handle internal and external customer inquiries concerning fraudulent issues. Document customer accounts using standard comment / release codes and clear, concise notations. Document issues, bugs & feedback received from the community. Document the findings and the reason behind the decisioning. WORK EXPERIENCE March 2019 - January 2020 Customer Support Specialist Task Us PH Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to prioritize, multi-task, and manage effectively Respond to a customer queries in a timely and accurate way via phone, email and chat Update our internal data bases with information about technical issues and useful discussions with customers April 2017 - September 2018 Technical Sales and Support Specialist | Email and Chat Management Teleperformance PH Managed phone and chat support across websites, including remote technical assistance. Provided product demos, guided customers to help resources, and handled tough situations effectively. Promoted and sold products, exceeded goals, and prioritized tasks efficiently. REFERENCES: Christian Enri Dela Cruz Supervisor-