Maria Ramos

MARIA BERNADETTE PANOPIO RAMOS Townvilla E – 73-a-b Jalan Cyberia 4 Cyberia Smarthomes, Cyberjaya, Selangor 63000, MY Email address:-Mobile Number: - (Malaysia) CAREER OBJECTIVE: Desire the position of Administrative Assistant in a fast-paced work environment, bringing a wealth of experience in performing general administrative duties, including administrative, general secretarial and technical services for managers, project teams, and clients. WORK EXPERIENCE: Global Assistant Manpower (Singapore Account) IBM Malaysia December 16, 2015 – present The primary focus of this role is to provide a wide range of administrative services for the client, which includes IBM executives and managers. To execute this role effectively the assistant should have a high degree of situational awareness and be technically proficient, able to work independently, proactive, flexible adaptable, self-motivated, a team player and client oriented. Works effectively in a complex and demanding environment while maintaining a professional attitude and demeanor. Continually requires a high degree of autonomy. The role necessitates working effectively in a matrixed organization and collaborating globally across countries. SECRETARY/ADMINISTRATOR Farahat & Co Deira, Dubai December 08, 2010 to March 31, 2013 Directly reporting to the Managing Director of the Company • Receives incoming telephone calls, provides answers to routine inquiries and/or refers them to other personnel. • Screens and greets visitors to an administrative office • Opens, sorts and delivers mail within an administrative office • Types a variety of routine documents from handwritten drafts • Proofreads typed materials for accuracy and correct punctuation, spellings, grammar and legal citation (if necessary) • Maintains conference room calendar, arranges meetings and conferences as requested. • Maintains records and files • Transports confidential materials when necessary from location to location • Maintains the copy room and equipment, and orders supplies • Assists in preparing large mailings as necessary • Provides clerical and procedural support as needed. • Performs related duties as required. • Composes correspondence for supervisor’s review and signature SECRETARY/PERSONNAL ASSISTANT Oasis Promotions Deira, Dubai March 15, 2005 – November 31, 2010 • Reporting directly to the Managing Director. Screening telephone calls (Tehran, L.A. USA), enquiries and requests and handling them appropriate. • Handling mails/faxes, office supplies/stationery/ • Make schedule of the entire artist coming from Iran for their concerts. • Make schedule for the promotion of ads of all our clients. • Make the monitoring report for the end of the month for the spots airing for all the clients. • Monitoring the airing time of all the clients for their spots. • Coordinates meetings/conferences/arrange flight and hotel bookings • Dealing with correspondence and writing letters and taking dictations and minutes • Well versed with administration and secretarial duties such as; handling confidential data and prepare presentation if needed • Prepare all the necessary procedure in regards of the upcoming event from the artists to the crew their flight details, hotel booking and there schedule once they get her in Dubai. ACCOUNTS MANAGER (Call Center) Newfields Exhibition Deira, Dubai Nov. 2004 – January 2005 • Invites participants to attend exhibitions and summits in different parts of the world. • Make outbound calls for the part of Europe countries and Asian countries. • Get more leads using data entry in regarding the topics that assigned to me, just like the program for the bird flu, I make the letter of invitation and send this thru email and call them up for the follow ups. • I also call this people directly and invite them to attend the said conference or summit CUSTOMER SUPPORT SVI Call Center Pasig City, Philippines July 2004 – September 2004 • Make out-bound calls • Handling EUROPE and US accounts • I sell yellow directories thru internet, means it’s the new program of the Verizon’s company in the United States and Europe countries, they offer big companies, hospital, restaurants even schools and professionals to put there name and address in the internet instead of just in the yellow page for it will be more in fashion. • I also call doctors and teachers and owners of private sectors to give our services. ENGLISH TUTOR Suzhou, CHINA June 2004 • Acted as English tutor to a young Chinese boy. RECEPTIONIST Hotel San Anselmo Rome, Italy January 2003 – May 2004 • Taking and passing on messages • Handling foreign exchange • Compiling guest’s bills, taking payment • Ordering room services • Book excursions on requests (theater or sightseeing trips) Answering questions about facilities and amenities in the hotel and the surrounding areas CHAMBERMAID Hotel San Anselmo Rome, Italy October 2002 – January 2003 • Handling 16 rooms • Checks cleanliness of each room from its bed and bathroom. SALES CLERK Fashion Group International (Taylor) Rome, Italy August 1989 – September 2002 Reports directly to the owner ** In-charge of accepting, pricing and proper merchandising of new arrivals of products or items. DAVAO BRANCH-HEAD COORDINATOR (Marketing Department) Yupangco Group of Companies 339 Gil J. Puyat Avenue, Makati City 1987 to 1989 • Reports directly to the Vice-President. • In-charge of the ordering of items/ products (musical instruments) needed for the branch. • Prepares letter/ fax to branches. • Coordinates with Davao staff with regards to the following: * Order confirmation * Follow-up of order * Shipping details *Payment instruction MARKETING ASSOCIATE Corporate Macro-Management Corp- • Reports directly to the President. • Conduct meetings, seminars with regards to Personnel Management. • Ensures good relationships and representation of the products with various clients. • Assists in conceptualizing of Marketing Strategies in Metro Manila area. EXECUTIVE SECRETARY Uni-Ipel Industries 1985 -1986 • Reports directly to the Vice President. • Assists in the preparations of statistical reports such as Sales and Inventories. • Executes the directives and instructions of the Head Office that concerns • Adherence to company procedure/ policies on proper documents for sales, stock transfer, demo activities and receiving transactions of the company’s products. • Monitoring deliveries to customers/ clients. • Prepares weekly, monthly and yearly sales reports. • Ensures good relationship and representation of plastic cellophane products with customers. EDUCATIONAL BACKGROUND TERTIARY Secretarial Course Cora Doloroso Career Center- PERSONAL INFORMATION BIRTHDAY 12 February 1965 CIVIL STATUS Single RELIGION Roman Catholic SKILLS Proficiency in Filipino, English, Spanish and Italian Languages (oral and written) Sufficient working knowledge in MICROSOFT Applications such as MS Word, MS Excel, CRM Knowledge of the Internet and knowledge of using Lotus Notes.