Maria Paz Dimaculangan -Domingo
6 St. Therese Street Provident Village
Marikina City
Cel---PROFESSIONAL EXPERIENCE
Ebar Abstracting Inc – Bilingual Customer Support at Agility Media
December 2017- May 2023
• gathers and analyzes data from Polish websites, magazines, media, and broadcasting sources
• translate the needed data from Polish to English
• manage the data sourced and store them in our database
• research and manages additional specialized data from Polish specialized sources such as
healthcare and education and translate them for our clients to be put in the client’s database.
Open Access Marketing Inc - Polish Customer Support for TripAdvisor
July 2014- November 2017
• Published reviews that are in the Polish language.
• Managed the main website that was in Polish
THOMSON REUTERS – Eikon Financial and Risk Analyst –
Jan 2010– May 31, 2014
• Managed and handed client queries that involve data on the FX
markets, e.g. confirmation of data for a particular currency,
exchange rates, getting historical data, getting the necessary
Reuters codes for FX Swaps, Dealing Spots, and Forwards
• handled inquiries if there's any discrepancy on anything that
concerns the FX related Data and Interest rate Related Data
• handled inquiries that concern Commodity and Energy Markets
• Responded to customers’ inquiries relating to information,
product functionality, and fault calls resolving as many queries
aspossible on the first interaction.
• Logged and classified all calls and requests for assistance in the
customer relationship management system (Siebel).
• Filtered and escalated enquiries relating to other aspects of
the Thomson Reuters business and handover to the
appropriate department.
• Tracked inquiry resolution progress and proactively call
customers with a status update or resolution if queries cannot be
resolved on initial interaction.
• Followed the appropriate procedures to respond to issues and
updated our customers when outages of a major nature occurred
Focus Regions:
• Americas, EMEA (Europe Middle East, and Africa), and Asia
Pacific Clients
Knowledge/Skills/Training gained:
• Financial Markets Training
• Fixed Income Training
• FX & Money Markets training and FX & Money Markets
Certified
• COMMODITIES & ENERGY GCP Certified
• Thomson Reuters Eikon and Eikon Excel Certified
• Thomson Reuters Eikon Excel, Thomson Reuters Eikon, Factiva,
Elektron Data Dictionary, Siebel (database for managing clients’
queries)
• Used public resources such as Investopedia, Country registries
and regulators, and Exchanges
• Research and analytical skills, with the ability to summarize complex
findings.
• Strong written and verbal communication skills.
• Attention to detail and organization skills.
• Task and time management skills.
JPMORGAN CHASE & CO., Fort Bonifacio, Taguig City
Financial Advisor Chase Auto Finance- June 2008– December 2009
• Provided first-level service for any customer’s inquiries,
concerns,and issues.
• Upsold other products such as Home Equity Line of Credit,
different types of credit cards, and payment protection
• Tracked the title whether it was delivered
• Assured first-call resolution and customer satisfaction.
Knowledge/Skills gained:
• Financial concepts and terms
• Effective up-selling techniques
• Knowledge of Anti-Money Laundering Law
• Customer service
CONVERGYS SERVICES PHILIPPINES, Ayala Ave, Makati City
Customer Service Associate – June 2005 to April 2008
Chase Fraud
• Provided credit analysis for credit card holders
• Checked detailed fraud transactions and analysis on what kind of
fraud category
• Checked and cleared variances and red flags.
• Recommended cards for blocking consistent fraudulent
transactions
Sprint Telecom
• Provided customer support to US based Telecommunication
Company (SPRINT Telecom).
• Performed basic technical support (basic troubleshooting
and programming).
• Upsold packages and plan options to customers.
• Provided explanation and assistance for any billing concerns
and disputes.
Knowledge/Skills gained:
• Customer service skills
• Multitasking
• Selling skills
• Effective Communication
• Effective Call handling for billing concerns and difficult customers
VOX Opera Solutions, Valero Street, Makati City
Account Manager – Dec 2002 to May 2005
• handling of existing clients for Vector Distributions
• coaching/sales agents on how they should improve their selling
skills, technique
• training new agents, sales training, and accent
neutralization training
• training new agents about the technical details of our product and
how the operating system works
• task of improving the monthly sales quota
• improvising and advertising the monthly promos
Part-time Jobs
March 2006 –December 2009
Advanced Speech For Academic Professionals French Instructor and English Trainer
• Instructed and gave lessons in Basic French
• Trained and conducted lessons for students in English
October 2004 – March 2006
St. Augustine School of Nursing - French Instructor
• Conducted classes and lessons in French for Caregivers
- Teleflora International -Translator
• Translation of English to Polish, Polish to English
EDUCATION
Lyceum of the Philippines University
Intramuros, Manila
Bachelor of Science in Foreign Service
Major in Diplomacy
Graduated, May 4, 2003
St. John De La Salle-Zobel - Ayala Alabang Village,
Muntinlupa City High School, Graduated in 1999
St. John De La Salle – Gdansk, Poland
Lyceum Marii Konopnickiej, Pruszcz Gdanski, Poland
Lyceum II, Pruszcz Gdanski, Poland
TRAININGS ATTENDED
Chase Fraud Training
Anti Money Laundering Training
Customer Service Training
Sales and Management Training
Languages English, Filipino, Polish, French
Impact Summary
TOP 10 Seller for Chase Auto Finance
November-% Quality for the quarter- Chase Auto Finance
Convergys Sprint Top Sellers for the month
Most Outstanding Student SY-
Most Outstanding Student in French SY-, SY-
➢ Created the most client-based and new outlet contacts/shops at Agility Media database at
EBAR since 2017 until May 2023.
➢ Consistently gained 100% in quality scores
