Maria Paula Orozco Duque
Bogota, Colombia | - |-| linkedin.com/in/pauoduque
PROFESSIONAL EXPERIENCE
TELEPERFORMANCE — Bogota, Colombia
CX Operations Team Supervisor
March 2020 – August 2020
• Successfully developed short and long terms action plans
towards the achievement of our KPIs weekly and monthly
target based on daily, weekly, and monthly reports analysis
and studies.
• Supported and Guided agents through the resolution
process with the most difficult cases using all data available
in Salesforce.
• Performed daily coaching activities to developed agents'
areas of opportunity to improve their performances in the
short and long term.
• Victoriously Maintained team engagement and motivation
through different group activities for personal and
professional development.
AIRBNB — San Francisco, CA
Special Project Researcher
September 2019 – November 2019
• Effectively used and helped to improve a Global playbook
of policies for the Hotels and serviced apartment
businesses based on the analysis and findings on the
Listings assessment process.
• Successfully Evaluated and Analyzed more than 4.000
listings per week on the Airbnb Hospitality platform which
were part of Airbnb Hotels’ program, as well as, managed
to maintain balance within the quality and quantity of
listings evaluated per day with an accuracy level greater
than 90%.
• Worked in two different pilot projects to developed new and
more efficient strategies to better-assessed listings and
been able to reach weekly team goals.
IMPAKTER — San Francisco, CA
Marketing & Business Development Intern
March 2019 – May 2019
• Successfully researched and evaluated +150 on-boarding
companies and investors in social impact for the Impakter
Investment Platform.
• Managed and maintained meaningful long-lasting
relationships between the companies who subscribed on
Impakter Investment Platform as well as companies who
wanted to participate in our magazine.
• Networked with local and national businesspeople,
community leaders, and companies in social impact to
create a company presence and a network effect.
• Successfully drafted and uploaded daily social media posts
about social impact, innovation, and social
entrepreneurship onto Facebook and Twitter accounts to
inform and maintain people within our network to update
them about the newest tendencies in social impact.
INNATA FOUNDATION — San Francisco, CA
Business Development Associate
June 2018 – November 2018
• Gathered and analyzed data about competitors and new
market trends to boost Innata Mobile App business
development. Developed a B2B and pricing strategy for the
Innata Mobile Application.
• Identified new partnership opportunities with over 50
companies within the market.
• Successfully lead and guided a three-student team in
charge of the Innata Mobile app business development and
market research.
UNIVERSO DE LA BELLEZA— Bogota, Colombia
Co-Owner & Sales Supervisor
May 2016 – May 2017
• Supervised daily sales and inventory, monitoring cash flow
and supplier payments.
• Developed a market research strategy to identify which
products lines needed to be modified.
• Increased monthly sales by introducing customer loyalty
programs.
MPD CONSULTORES S.A.S — Bogota, Colombia.
Accounting Assistant
June 2015 – December 2015
• Processed payroll for over twenty employees.
• Evaluated employees' expense reports and verified
accuracy.
• Maintained accurate and complete documentation of all
financial department procedures.
EDUCATION
HULT INTERNATIONAL BUSINESS SCHOOL
San Francisco, CA
Bachelor’s in business administration, Emphasis in
Management
UNIVERSIDAD DEL ROSARIO
Bogota, Colombia
Bachelor’s in Finance and International Business Credits
Transferred to Hult International Business School.
ADDITIONAL INFORMATION
Languages: Fluent in English and Spanish
Skills: Business Development, Salesforce, Team
Management, Project Management, Sales, Market Research,
MS Excel, Competitive Analysis, Customer Relationship
Management, Customer Service.
