MARIA OLANIPEKUN
PROFESSIONAL SUMMARY
Customer support and operations professional with proven experience in client relationship
management, communication, and process improvement. Skilled in handling customer inquiries,
resolving issues efficiently, and enhancing satisfaction through empathy and clear
communication. Strong background in team leadership, performance monitoring, and
cross-departmental collaboration. Passionate about providing exceptional customer experiences
and supporting business growth through effective engagement strategies.
PROFESSIONAL EXPERIENCE
Operations Manager | Geotopup Technology Solutions | September 2025 – Present
(Remote)
● Oversee daily business operations, ensuring smooth coordination between customer
support, media, and logistics functions.
● Monitor and evaluate team performance to ensure consistent service quality and
adherence to KPIs.
● Prepare weekly and monthly reports analysing customer engagement, operational
performance, and improvement areas.
● Collaborate with senior management to align operational strategies with company goals
and service excellence standards.
● Implement process enhancements that improve efficiency and customer retention.
Head of Support | Geotopup Technology Solutions | August 2024 – September 2025
(Remote)
● Led a high-performing customer support team, maintaining superior response times and
satisfaction scores.
● Developed and implemented support process improvements that increased customer
loyalty and resolution accuracy.
● Partnered with product and operations teams to address feedback and improve service
delivery.
● Managed complex escalations, ensuring professional and timely resolution.
● Trained and mentored new agents to strengthen communication and problem-solving
skills.
Customer Support Representative | Geotopup Technology Solutions | June 2023 – August
2024 (Hybrid)
● Responded to customer inquiries across phone, chat, and email, maintaining empathy
and professionalism.
● Resolved technical and transactional issues efficiently, enhancing customer satisfaction.
● Maintained in-depth product knowledge to deliver accurate and helpful information.
● Supported a collaborative environment focused on teamwork and continuous
improvement.
Administrative Officer | TEF International Enterprise | October 2019 – March 2023
● Managed internal communication systems, improving workflow and team productivity.
● Maintained and organised over 300 client records, increasing retention and overall
satisfaction.
● Supported management in implementing customer-focused administrative processes.
Presiding Officer | Independent National Electoral Commission (INEC) | February 2019 –
March 2019
● Supervised voting procedures for 300+ community members, ensuring compliance with
regulations.
● Handled administrative reporting, record accuracy, and conflict resolution among election
staff.
EDUCATION
Federal University of Agriculture, Abeokuta, Nigeria
Bachelor of Science (BSc) in Hospitality and Tourism | 2018
TOOLS & SYSTEMS
Microsoft Office Suite | Trello | Figma | Canva | Google Workspace | Zoho| CRM Systems |
Email & Chat Support Tools
CERTIFICATIONS & TRAINING
● ALX Virtual Assistant Program
● Digi Girls X Geneza – Introduction to User Interface Design
● Tech4Dev WT Booster Program – Product Design
● Zuri x I4G Product Design Course
