Maria Nwachukwu

MARIA NWACHUKWU Alnahda 2, Dubai, United Arab Emirate-Virtual Assistance || Customer Service Representative || Appointment Setter || PROFESSIONAL SUMMARY Highly dynamic Virtual Assistant with 3 years of experience providing exceptional administrative and management support to clients.Adept in multitasking and effectively prioritizing tasks to achieve the best outcomes.Knowledgeable and skilled in document management software and content management systems.Strive in fastpaced, virtual enviroments following established procedures and practices to exceed all customer expectations while making acceptables innovations where needs call. Skilled in delivering exceptional customer experiences by active listening, understanding needs, and providing timely and effective solutions.Recognized for exceeding customer satisfaction targets by 20% through attentive service and product knowledge.Adept at handling high-pressure situations with a customer-centric approach’’. Skilled in offering exceptional organizational/administrative,fast-paced typing, and good and effective communication. Possesses excellent communication, problem- solving, and organizational skills.Highly adept at using various CRM, scheduling, and telephone software . RELEVANT SKILLS Virtual Assistance/Administrative Duties        Handles all aspects of travel management for employees,including researching itineraries,making reservations, and booking flights Assist with the development and deployment of communications, including newsletters,emails,and webinars. Worked with the highest level of professionalism among staff and clientele at all times Maintains a detailed calendar to coordinate schedules, tasks, and appointments, book/set up meetings,with view of time-zone differences, and sent prompts and reminders. Successfully manage multiple administrative projects per week. Serve as the first point-of contact with regular client interfacing,providing optimal customer service at all times. Promptly respond to emails and calls , and manage schedules to assure positive workflow Customer Service  Assisted an average of 50 customers daily,providing exceptional support, revolving inquiries, and ensuring high customer satisfaction.       Sucessfully handled complex customer issues, resulting in a 15% reduction in escalated complaints. Consistently achieved a 95% customer satisfaction rating based on postinteraction surveys. Resolve customer complaints and ensure calls handled in a professional and prompt manner. Memorized entire line of company products and services, including prices and special discounts Cultivated the relationships with our customers by providing exemplary customer service. Promoted the brand loyalty by providing solutions to the customers for their needs Appointment Setter       Accepting calls from prospective clients as they Developed and maintained a database of customer contact information,including email addresses and phone numbers. Assisted customers with scheduling, rescheduling,and cancelling appointments. Established and a positive relationship with customers, providing excellent customer service. Worked closely with the sales team to ensure that all appointment were schedule in a timely manner. Strong knowledge of various appointment settling tools:calendly,pick time,acuity scheduling etc. WORK HISTORY Customer Support Specialist at Digital witch Support community -) EMA General Enterprise Ltd -) Customer support Agent-maximum Grace Enterprise -) EDUCATION Federal College of Education ,Obudu ,Nigeria( N.C.E in English and library studies ) Destiny International Secondary School,Nigeria St.marks primary school,Ngeria. Multiple-Bytes computer Institute TRAINING AND CERTIFICATIONS        National Diploma in Information and programming Technical Support Fundamentals Hubspot sales software certified Email marketing Developing Quality Customer Service Skills Customer Service Skills Customer Services Fundamentals