Maria Nita Calvo

As a dedicated professional transitioning into the virtual assistant field, I bring a strong foundation in providing excellent customer service, gained from my experience as a call center agent. My commitment to delivering outstanding service and my keen ability to adapt to new roles make me a valuable addition to any team. I am also an accomplished author, having contributed to the published journal titled “Organizational Culture toward Employee Retention of YAHSHUA OUTSOURCING WORLDWIDE INC.”

Key Skills and Expertise:

• Customer Service Excellence: Extensive experience in delivering top-notch customer service, handling inquiries, resolving issues, and ensuring customer satisfaction.
• Communication: Strong verbal and written communication skills, enabling clear and effective interactions with clients and team members.
• Problem-Solving: Adept at identifying issues and developing efficient solutions, ensuring smooth operations and satisfied clients.
• Time Management: Proven ability to manage time effectively, prioritize tasks, and meet deadlines in a fast-paced environment.
• Adaptability: Quick learner with the ability to adapt to new tools, technologies, and work environments seamlessly.

Professional Experience:

During my tenure as a call center agent, I consistently provided exceptional customer service, addressing customer needs promptly and effectively. My role involved managing large volumes of calls, troubleshooting technical issues, guiding customers through processes, which equipped me with the skills necessary for a successful transition to a virtual assistant role.

Achievements:

• Recognized for consistently achieving high customer satisfaction scores and meeting performance targets.
• Successfully handled number of customer interactions per day, resolving issues efficiently and maintaining a positive customer experience.
• Co-authored a published journal, “Organizational Culture toward Employee Retention of YAHSHUA OUTSOURCING WORLDWIDE INC.,” demonstrating my strong research and writing abilities.