Maria Niña
Fernandez
VIRTUAL ASSISTANT
EXECUTIVE SUMMARY
A thorough professional, with
experienced in delivering highquality
operational and client
service assistance by efficiently
managing procedures for remote
office and makes calls. Able to
efficiently fulfill
set timelines and processes
information through refined
research abilities.
SKILLS AND EXPERTISE
Administrative Support
Research, Data Collection and
Data Entry
E-mail handling and Email inbox
optimization
Customer Service Support
Google Suite: Drive, Docs, Sheets,
Forms, Mail, Calendar, Slides
MS Office (Word, Excel, PowerPoint,
Outlook)
Travel and room arrangement
Basic knowledge of Facebook Ad
Specialist
CONTACT ME AT:
--
live:.cid-dfd196b13
Address: Kishanta Subdivision, Brgy.
Lagtang, Talisay City, Cebu, 6045
SCHOOL ATTENDED
UNIVERSITY OF SAN JOSE - RECOLETOS
Bachelor of Science in Tourism Management
Basic Knowledge in GDS & Amadeus
Knowledge in Microsoft Office
Basic Keyboarding skills
Customer Service Skills
Handling flight and room arrangement
Attention to details
Fast Typing
WORK EXPERIENCED
ADMINISTRATIVE VIRTUAL ASSITANT
Vital Business Partners | Jan. 2022- Present
Handle administrative tasks such as preparing
meeting agendas, updating client records, and
assist the Financial Advisers with every tasks.
Research, Data Collection and Data Entry
Assist in communicating with clients regarding
appointments, inquiries, and documentation.
Gather and organize client financial
information, including assets, liabilities, income,
and expenses.
Ability to organize and prioritize tasks efficiently,
manage multiple deadlines, and maintain
thorough records is essential in a fast-paced
environment.
Very keen to attention to details
WORK EXPERIENCED
CUSTOMER SUPPORT REPRESENTATIVE
TTEC Cebu | March 2021- January 2022
Respond to inbound calls from customers or clients
in a timely and professional manner.
Listen to customer inquiries, complaints, or requests
attentively and provide accurate information or
assistance to address their concerns.
Research required information using available
resources.
Enter and update customer information, inquiries,
and interactions accurately into the company's
database or customer relationship management
(CRM) system.
Process orders, returns, and exchanges accurately
and efficiently
Gather and relay customer feedback to improve
products, services, and processes.
WORK EXPERIENCED
GUEST SERVICES OFFICER
bai Hotel Cebu | Sep. 2019 - Sep.2020
Greet guests warmly upon arrival and provide a
positive first impression.
Attend to guest inquiries, requests, and complaints
courteously and efficiently.
Facilitate smooth check-in and check-out
processes for guests
Process guest payments, including cash, credit
card, or other payment methods.
Update guest information accurately in the hotel's
reservation system.
Ensure guest rooms are clean, well-maintained,
and properly equipped.
Address guest concerns promptly and escalate
issues to management when necessary.
WORK EXPERIENCED
TELEPHONE OPERATOR
bai Hotel Cebu | Sep. 2019 - Sep.2020
Excellent verbal communication skills to interact
effectively with callers, convey information clearly,
and maintain professionalism at all times.
Knowledge of proper telephone etiquette, including
greeting callers, speaking clearly and confidently,
and using appropriate language and tone.
Ability to handle multiple calls simultaneously,
prioritize tasks, and manage time effectively to
ensure all calls are answered promptly and
efficiently.
Strong attention to detail to accurately record
messages, route calls correctly, and provide correct
information to callers.
Basic computer skills to operate telephone systems,
use call management software, and perform basic
data entry tasks as needed.
Ability to remain calm and composed under
pressure, especially during busy periods or when
handling challenging calls.
WORK EXPERIENCED
RESERVATIONS OFFICER
Quest Hotel Cebu | June 2016 - August 2019
Handle reservations for accommodations, dining,
and other services.
Interact with customers via phone, email, or online
platforms to book reservations and provide
information.
Input and manage reservation data accurately in
the reservation system
Assist with upselling additional services or
upgrades to enhance the guest experience
Address reservation-related issues or concerns and
provide solutions to ensure guest satisfaction
Maintain accurate records of reservations,
cancellations, and modifications
Monitor room availability and pricing to optimize
occupancy and revenue
Build rapport with guests and provide personalized
service to enhance their experience.
VIRTUAL ASSISTANT CERTIFIED TRAINING
DATA ENTRY:
Demonstrated expertise in accurate and efficient data entry techniques,
ensuring the integrity and organization of information.
CALENDAR MANAGEMENT:
Mastered calendar management practices, including scheduling
appointments, coordinating meetings, and organizing events to
optimize time efficiency.
