Maria Muchiri

MARIA WAMBUI CONTACT DETAILS MOBILE : - E-MAIL : - PERSONAL DETAILS NATIONALITY : KENYAN LANGUAGES : ENGLISH AND SWAHILI CUSTOMER SERVICE ASSOCIATE Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and resultsoriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. PROFILE ATTRIBUTES AND SKILLS        Complaint resolution Service standard compliance Good listening skills Administrative support Professional telephone demeanor Sales expertise Strong time management EDUCATION AND QUALIFICATION Sep 2013-Sep 2017: Technical University of Mombasa – Bachelors of Technology in Industrial Microbiology and Biotechnology Jan 2013- July 2013: Rift valley Institute of Business Studies – Certificate in MARIA WAMBUI    Customer service and Entrepreneurship Computer software package Baking and pastry Feb 2009-Nov 2012: St Clares Girls Elburgon-Secondary Education 2001 -NOVEMBER 2008: Carol Academy –Primary Education Professional Experience: Customer care and cash register attendant Artcaffe Coffee and Bakery, Nairobi Sep 2022 – Dec 2024  Managed customer enquiries and complaints efficiently, ensuring high level of customer satisfaction.  Operated cash register accurately, handling monetary transactions and ensuring correct change for customers.  Collaborated with the store management to ensure inventory was accurate and up to date.  Utilized strong communication skills to resolve conflicts and provide solutions to guest issues.  Managed administrative tasks, including filing, procurement, and office supply inventories.  Provided IT and office equipment support, coordinating with service providers for technical assistance.  Drafted, formatted, and responded to routine correspondence, ensuring effective communication.  Coordinated meetings, appointments, and briefings, preparing agendas and follow-up actions. Feb 2021 to Current - Entrepreneur (Farming/crop production.)     Plan day-day work activities and schedule meetings Maintain a clientele relation and onboard new clients Dispatch customers’ orders Keeping an updated customer portfolio on deliveries and payments 2019 Aug – Feb 2021 - PSIP (public service internship program) cohort 1- KEPHIS Nakuru  Stationed at the reception desk answering calls and responding to walk in clients MARIA WAMBUI     Maintained calendars and scheduled appointments Maintained the esthetic outlook of the reception area Received and booked in sample materials for analysis Prepared and dispatched reports and mail sorting. 2018 – 2019 May - Customer attendant/ shopkeeper Rehema Dairy Bar  Maintained customer satisfaction by focusing on customer needs and resolving concerns.  Provided primary customer support to internal and external customers.  Collected customer feedback and made process changes to exceed customer satisfaction goals.  Evaluated account and service histories to identify trends,  Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.  Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes. INTEREST AND HOBBIES  Participating in natural habitats and wildlife conservation activities  Farming and food production.  Expanding my social network  Volunteering in community development programs.  Exploring outdoor sceneries/hiking. REFEREES Contacts will be availed upon request.