MARIA MONIQUE TALLADA
SOCIAL MEDIA MANAGER
CONTACT
Unit 12 Bldg C.Poblacion Apartments
Sto. Nino (Poblacion) Guagua, Pampanga--
CERTIFICATE
Department of Information and
Communications Technology
-through digitaljobsPH
Social Media Marketing Course
December 15, 2021
SKILLS
Computer Literate
Knowledge in Canva, Wondershare
Filmora
Basic knowledge in Adobe Premiere,
Photoshop, and InDesign
Basic Photography
Research
WORK EXPERIENCE
SALESMASTER AI, CUSTOMER SUCCESS SPECIALIST
Tampa, Florida USA | Remote Work
NOVEMBER, 2021 - NOVEMBER, 2022
Working with new and existing clients to ensure that they are
successful with the platforms of Salesmaster ai
Own overall relationship with assigned customers which
includes; managing on-boarding, implementation, increasing
adoption, ensuring retention, and high levels of customer
satisfaction.
Front line specialist when any question and/or problem arises
Maintain and develop customer success procedures and best
practices
Communicate effectively with clients to understand customer
needs to maximize customer retention and growth
Support VP and Director of Customer Success on development
of Customer Success materials.
Other task:
Publishing and posting content across the company's
channel (contents are already available)
Work closely to the Creatives Team for any posting
concerns.
CLARKTON HOTEL, MARKETING ASSISTANT
Angeles City, Pampanga PH
JUN 2019 - JANUARY, 2022
Manages the Hotel's social media accounts (FB Page and
Instagram)
Generate, edit, publish and share engaging content daily
(e.g. original text, photos, and videos)
I use Canva to create the graphics.
Responds to messages and inquiries in a timely manner
Responds to OTA messages
Replies to OTA and Google Business reviews
Performs duties assigned by my Supervisor or Boss
EDUCATION
Colegio de San Juan de Letran
AB Communication Arts, 2011
WORK EXPERIENCE
PART-TIME VIRTUAL SOCIAL MEDIA ASSISTANT,
JMCCRAYFITNESS
Denver, Colorado USA | Remote Work
PERSONAL INFO
Date of Birth:
December 28, 1988
Citizenship:
Filipino
Religion:
Catholic
Civil Status:
Married
Spouse's name:
Mikael Angelo
Hormillo
JUNE, 2020 - JULY, 2021
Manages client's Instagram and Pinterest accounts
Perform research on current trends in the fitness industry
Creates organic contents (caption and graphics) for my Client
(Static and Videos)
I use Canva to create content graphics
I do basic editing to video contents using Filmora
Content scheduling.
I use Later to schedule their content
Reports Analytics twice a month
Performs other task assigned by my Client (i.e. community
engagement, flyer creation, etc.)
COMMUNITY MANAGER FOR SOCIAL MEDIA, SPOTLITE
MEDIA SERVICES
Quezon City, PH | Remote Work
OCTOBER, 2020 - MAY, 2021
Here are my duties as a Community Manager for San Miguel
Mill's Facebook Page:
Perform research on current trends and latest best
practices
Responsible for creating the Social Media Content Plan
Collaborate with client to ensure brand consistency
Generate, edit, publish, and share engaging contents
I use FB's Business Suite to schedule the contents
Communicate with followers, respond to queries in a timely
manner and monitor customer reviews
Submits Monthly analytics report
OFFICE OF THE EVP & COO - RADIO CORPORATION OF
THE PHILIPPINES, OFFICE STAFF
Intramuros Manila, PH
FEB 2018 - OCT 2018
Managing filing system
Recording information needed
Updating paperwork and maintaining documents
Helping organize and maintain the EVP's office
Performing general office clerk duties and errands.
EXPERIENCE IN BROADCAST MEDIA
PRODUCTION STAFF, ASENSO PINOY TV
PROGRAM RESEARCHER, TV5 NETWORK INC.
SEGMENT PRODUCER, CHINOY TV
PRODUCER, CLTV 36
Quezon City, PH
FEB 2018 - OCT 2018
Binondo Manila, PH
JAN 2017 - AUG 2017
Mandaluyong City, PH
OCT 2013 - JAN 2015
San Fernando City Pampanga, PH
JUL 2011 - AUG 2013
