Maria Molu

MARIA OLORUNMOLU- Professional Summary A technically Savvy Customer Service Officer with over 3 years of experience in delivering exceptional support to diverse clients with a proven track record of resolving inquiries and concerns promptly with a passion for customer satisfaction. Skilled to maintain positive relationship between customers and organization. With flexibility and adaptability, I am eager to contribute to team success through hard work, attention to details and a passion to learn, grow and impact positively WORK EXPERIENCE Customer Service Rep/ Cashier. Sharon Petroleum Nig. Ltd Gas. - • Answered customer calls, responded to emails, and handled online chats • Answer customer questions and provided information about related products or services. • Recorded and tracked customer issues and ensured they are solved within SLA • Escalated complex issues to higher-level support staff when necessary. Teller Intern Access Bank Nig. Plc 2019 – 2020  Provided outstanding service to customers through various communication channels  Recorded customers interaction ,inquiries and resolutions in our CRM system  Maintained a deep understanding of products/services to provide accurate information and solutions to customers  Addressed customer inquiries, concerns and issues promptly and effectively HR/Admin Officer Value Seeds Limited  - Maintained employee records, including personal information, contracts, performance evaluations, and disciplinary actions, ensuring accuracy and confidentiality.  Providing general administrative support such as maintaining records, managing office supplies and coordinating activities  Organize a filing system for important and confidential company documents  Provide general administrative assistance to the management as may from time to time berequired. Skills  Technical Proficiency (MS office, Google workspace, Zoom, CRM Tools, Slack )  Customer Service experience  Interpersonal Skills  Empathetic and customer centric  Team collaboration and leadership  Excellent Communication Skill ( Verbal and written) Education  Federal Polytechnic, Kaduna State Higher National Diploma (Physics/Electronics) Language  English References Available on Request. 2016