Maria Mercedes Barreda

Maria Mercedes BARREDA VIRTUAL ASSISTANT PROFILE - My professional background encompasses roles as an administrative assistant and customer service specialist with a primary focus on delivering outstanding results, enhancing performance, and fostering strong interpersonal connections with both internal and external clients. I have consistently thrived in collaborative team environments, contributing to the achievement of both individual and collective objectives. Notably, I possess robust multitasking capabilities, efficient time management skills, a keen aptitude for rapid learning, and effective communication skills. My focus is to build my client portfolio as a Virtual Assistant with the intention of continuing to develop my professional career and provide quality service. - EXPERIENCE France Administrative Assistant CONTACT SKILLS Strong organizational skills Assertive communication, active listening Collaborative team player Customer Service expertise Proficiency in data analysis and numerical tasks Quick learner Multitasking / Time Management Productivity and adaptability Flexibility Microsoft Office Suite proficiency, SAP, Google Workspace LANGUAGES English Spanish Français FORMATION 2015 Master in Business Administration Universidad Galileo, Guatemala 2007 Marketing Degree Univ. Rafael Landívar, Guatemala XEROX GUATEMALA May 2017 - May 2019 Proficient in administrative tasks such as file management, document control, data entry, digitization, document classification, archiving, and database maintenance. Skilled in invoice tracking and payment follow-ups, as well as maintaining and updating dashboards. Demonstrated ability to manage multiple projects simultaneously by leveraging strong organizational and analytical skills. Prompt and proper follow-up of incoming communications such as telephone calls, emails and letters to relevant staff. Provided essential support to management through constant communication and assistance. Prepared and maintained documents and reports required for various activities and meetings. Monitored key performance indicators (KPIs) and prepared evaluation reports to track administrative performance. Proficient inventory management. Administrative and Marketing Assistant ESSO GUATEMALA - EXXONMOBIL Jan 2005 - Dec 2015 Monitored key performance indicators, analyzed data, and produced evaluation reports for management. Developed and updated procedures for operational staff to enhance customer support. Analyzed recurring anomalies and proposed action plans to address areas for improvement. Swiftly handled requests from both internal and external stakeholders via phone and email by analyzing and facilitating their resolution. Oversaw invoicing, updated dashboards, and conducted telephone follow-ups for payments and missing document Managed multiple simultaneous projects. Client Service BANCO INDUSTRIAL GUATEMALA Jan 2003 - Jan 2005 Advised, assisted, and oversaw client accounts and addressed incidents and issues for BI Corporation.