Maria Marsha Borres

Maria Marsha J. Borres PROFESSIONAL SUMMARY Offering strong communication and organizational abilities, eager to learn and develop in professional environment. Brings ability to pick up new tasks quickly and adapt to various responsibilities efficiently. Excellent problem-solving abilities and genuine interest in technology, ready to excel in support roles. Ready to use and develop administrative and customer service skills in any role. SKILLS       Chat Sales Associate Technical support Customer service expert Customer service Problem-solving abilities Multitasking       Organization skills Telephone skills Data entry Appointment scheduling File management Administrative support WORK EXPERIENCE Administrative Assistant 2025  Coordinated and managed executive calendars, ensuring efficient scheduling of meetings, appointments, and travel arrangements.  Prepared, organized, and maintained accurate documentation, reports, and correspondence to support daily operations.  Streamlined scheduling processes by effectively prioritizing tasks and managing timesensitive activities.  Facilitated smooth communication between departments by handling emails, calls, and meeting logistics.  Supported management with data entry, record-keeping, and administrative tasks that improved workflow efficiency. Sales Associate 2022 – 2025  Utilized comprehensive reporting tools to analyze personal performance indicators, leading to informed decisions regarding improvements in chat-sales techniques.  Contributed to increased revenue growth by consistently meeting or exceeding monthly sales quotas.  Exceeded sales targets by actively identifying potential leads and converting them into paying customers.  Demonstrated adaptability in handling diverse clientele by adjusting communication styles according to individual preferences.  Enhanced brand reputation with superior customer service skills, promptly answering inquiries and providing accurate information. Receptionist 2021 – 2022     Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Confirmed appointments, communicated with clients, and updated client records. Answered phone promptly and directed incoming calls to correct offices. Resolved customer problems and complaints.    Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients. Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents. Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines. EDUCATION Asian College of Technology, Cebu City, Philippines Bachelor of Science in Business Administration – Major in Marketing Management REFERENCES Available upon request.