Maria Mae Fajardo

Maria Mae Fajardo--Bacolod City, Negros Occidental Summary Looking for a job to secure a position that aligns with my career goals, interests, and skill set. Provide an opportunity to showcase my qualifications, experience, and achievements to my employer and demonstrate how can I add value to your organization. My ultimate goal is to be selected as the best candidate for the job and ultimately be offered a position. Additionally, applying for a job that provides an opportunity to learn more about your industry, company, or role and helps me gain valuable insights and experience that can benefit to my career advancement. Experience Genexus International Inc. Admin Office Assistant/CSR, California, USA 06/2021 - Present Email Management: Sorting, responding to, and organizing emails. This can involve flagging important messages, filtering spam, and maintaining an organized inbox. Calendar Management: Scheduling appointments, meetings, and events. Coordinating and managing the employer's schedule to ensure efficient time management. Data Entry: Inputting and managing data in spreadsheets, databases, or other software tools. File Organization: Organizing and managing digital files, documents, and records to ensure easy retrieval and access. Entering Sales and Fulfilling Orders in Shopify Creating New Accounts for Joor Cold Calling Analytics and reporting. Collaboration with other teams. Communication management. Document management. Administrative support. Munsterific Int’l Inc Area Supervisor, Bacolod, Negros Occidental 05/20 – 05/21 Operational Management: Oversee the day-to-day operations of multiple locations within the designated area. Implement and maintain company policies, procedures, and operational standards. Monitor and analyze key performance indicators to evaluate and improve operational efficiency. Conduct regular audits and inspections to ensure compliance with safety, quality, and operational guidelines. Address any operational issues or challenges promptly and effectively. Team Leadership and Development Recruit, train, and develop a high-performing team of employees across multiple locations. Provide clear expectations, guidance, and support to employees, promoting a positive work culture. Conduct performance evaluations and provide feedback, coaching, and recognition to team members. Identify training needs and coordinate training programs to enhance employee skills and knowledge. Foster teamwork, collaboration, and effective communication among team members Customer Service and Satisfaction: Ensure exceptional customer service is delivered consistently across all locations. Monitor customer feedback and address any concerns or complaints promptly and professionally. Implement strategies to improve customer satisfaction and loyalty. Develop and maintain strong relationships with key customers or clients within the area. Communication and Reporting: Communicate regularly with management, providing updates on operational performance, challenges, and opportunities. Prepare and submit reports on key metrics, including sales, inventory, and customer feedback. Ensure effective communication channels are established and maintained within the area. Munsterific Int’l Inc Accounting Staff, Bacolod, Negros Occidental 01/19 – 04/20 General Accounting Tasks: Assist in the preparation of financial statements, reports, and budgets. Record and maintain accurate financial transactions in the general ledger. Conduct bank reconciliations to ensure the accuracy of cash balances. Perform routine bookkeeping tasks, including accounts payable and accounts receivable functions. Assist with the preparation of journal entries and adjustments. Communication Financial Reporting and Analysis: Support the preparation of monthly, quarterly, and annual financial reports. Analyze financial data to identify trends, variances, and areas for improvement. Contribute to the financial analysis of costs, revenues, and expenses. Reconciliation and Analysis: Perform account reconciliations to ensure accuracy and completeness of financial data. Identify and resolve discrepancies or issues in a timely manner. Assist in monitoring and analyzing key financial metrics and ratios. Negros Women for Tomorrow Foundation. Accounting Clerk, Bacolod, Negros Occidental 05/18 – 12/18 Accounts Payable and Receivable Expense Reporting: Collect and review employee expense reports, ensuring compliance with company policies. Process expense reports for reimbursement in a timely manner. Reconcile expense reports with supporting documentation Budgeting: Develop and manage departmental budgets, Customer Account Management: Maintain customer records, including contact information, credit terms, and payment history. Respond to customer inquiries regarding invoices, payments, and account balances. Address customer concerns or disputes in a professional and timely manner. Reporting and Reconciliation: Prepare regular reports on accounts payable and accounts receivable status. Reconcile accounts payable and accounts receivable balances with the general ledger. Assist in month-end and year-end closing procedures. Skills Customer service, Computer literacy, Communication skills, Time management, Microsoft word, English, Microsoft excel, Leadership, SAP, Quickbooks, Google Spreadsheets, Calendar Management, Admin virtual Assistant. Education Bachelor of Science in Entrepreneurship Carlos Hilado Memorial State University, Bacolod, Negros Occidental- (Graduate) Leadership Award