Maria Luz Valentina Eguia

Maria Luz Valentina Eguia CSR/SALES REP/VA Education About Me Highly motivated and resourceful individual with 2 years of experience in customer relations and service. Proven ability to provide excellent customer service, build relationships, and close deals. Contact - marialuzvalentinaeguia14@ gmail.com Maa, Davao City Skills Inbound and Outbound calling Technical Skills Typing Speed Email Google suite Microsoft suite - UNIVERSITY OF SOUTHEASTERN PHILIPPINES Bachelor of Science in Entrepreneurship Experience -) CUSTOMER SERVICE REPRESENTATIVE Alorica, Davao City Assist orders, track deliveries, process refunds, disputes, troubleshoot and many more. Answer customer questions via phone and email. Created reports to document customer service activities. SALES REPPRESENTATIVE -) Iqor, Davao City Demonstrates and explains merchandise, selecting and suggesting options suitable for the customers needs. Demonstrate success in sales, with an emphasis on finding new leads and closing deals. Proficient in using various communication channels, including email, and phone to interact with customers and provide support. -) PART-TIME VA ( PRODUCT LISTING ) Create and optimize product listings Track product performance. Use a variety of software tools to manage product listings. (2023) END Language English HEALTHCARE REPRESENTATIVE Answer customer inquiries about benefits, including eligibility, coverage, and copays. Resolve customer issues, including escalating issues to management as needed Maintain accurate records of customer interactions. Maria Luz Valentina Eguia --Ma-a, Davao City Greetings, I am writing to apply as a virtual assistant position at your respective company. I am a highly motivated and organized individual with relevant experience in inbound, outbound calls and emails. In my previous role as CSR, I handled both inbound, outbound calls and email. I provide assistance to customers with their orders, track orders, process refunds, process applications, and many more. We also provide information by sending emails. As a sales agent, I also processed orders, generate leads and closed deals. As a healthcare representative, I answer patient inquiries, provide customer support, provide information related to patient care, consent forms, and billing statements. As a part-time VA, I researched products, list, manage and tracked performance. I have also experienced in chat support where I help them answering with their order's concern. In addition, I am also capable of some software programs, including google docs, forms, sheets, Microsoft suites, outlooks, and emails. I am willing to learn more to expand my experience and skills. Thank you for considering my application. I look forward to the opportunity to discuss my qualifications and enthusiasm for this position in more detail. Sincerely, Maria Luz Valentina Eguia Maria Luz Valentina Eguia FREELANCE VA About Maria Luz Maria Luz has been in a BPO industry for 2 years and have been doing part-time VA before. Her previous role are a Customer Service Representative, Sales Agent and Part-time VA. She is capable of some software programs, including google suites and Microsoft suites, outlooks, and emails. Services Offered Services Offered Customer Service Details: Answering customer inquiries, resolving customer issues, and providing customer support through chat, email and phone. Administrative task Details: Scheduling appointments, managing email, creating and editing documents. Data Entry Research Details: (basic) Entering customer information into a database, Translating documents into a digital format, Converting handwritten notes into a computer-readable format, Processing orders Details: Researching information online such as products and services, compiling reports, creating presentation Alorica (Full-time) IQOR (Seasonal) CONCENTRIX E-com Project W Corporation(Part- time VA) Furniture Industry (Part-time Ghost VA ) COMPANY'S WORKED WITH Get in touch if you have any questions, you are welcome to contact me mar luz--