Maria Luisa Simons

837B Mazost., Villamonte, Bacolod City-;-Maria Luisa J. Simons Skype id: live:malou..simons Experience July 2018 – present Seven Cities On-line Client Engagement and Verification Specialist Document Verification Live Chat Client email correspondence Transaction verification - Finance May 2018 – July 2018 Lead and Data Inc. On-line Appointment Setter Make outbound cold calls Set appointment for callback Feb 2018 – April 2018 XT Direct On-line Outbound Call Center Agent Make outbound calls to customers Follow script to sell product Nov 2017- Feb 2018 Crushing AdsOn-line Quality Analyst Responsible for call quality evaluations Determine if sales are valid Determine if calls are in strict adherence to the quality guidelines Provide feedback and coaching points April 2013-October 2017Convergys Phils.Bacolod City Team Leader - Comcast Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved    Identify performance related issues, develop an action plan for improvement, and implement corrective action, up to and including termination of employment    Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations Communicate expectations to employees and provide timely updates Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities Stay current on internal work processes, policies and procedures Aug 2012-April 2013Convergys Phils.Bacolod City Team Lead Trainee – Time Warner Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved    Identify performance related issues, develop an action plan for improvement, and implement corrective action, up to and including termination of employment    Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations Communicate expectations to employees and provide timely updates Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities Stay current on internal work processes, policies and procedures April 2010-July2012Convergys Phils.Bacolod City Customer Support Associate/ Chat Support Representative - Comcast Assist customers in their orders and order entry Influence customers for additional sales Assist in billing inquiries Provide excellent customer experience Perform in accordance with the client’s KPIs (Key Performance Indicators) Address customer’s issues and concerns Perform technical troubleshooting tasks Feb 2002-Oct 2002Ohrelle Direct Sales Inc.Mandaluyong,MM Regional Sales Manager- Visayas Responsible for the achievement of area goals through dealer recruitment and development 2001Sundance Direct SalesCubao, QC Sales & Marketing Officer Responsible for all dealer activities and events in all branches Plans, coordinate and conduct all sales and training activities Development of training materials 2000 Bacolod Convention Plaza Food & Beverage Officer Banquet Sales Outlet and personnel supervision Event and banquet management 1999 Pryce Plans, Inc Bacolod City Regional Training Officer Train sales agents in the pre-need insurance business Develop training materials -Brown Direct Sales Inc.Bacolod City Area Sales Manager - Negros Responsible for branch level decisions, branch profitability, achievement of branch sales and recruitment goals Implement marketing plans in the area Formulate branch level marketing strategies designed for goal achievement Organize and conduct training seminars-Triumph International Phils. Inc. Direct Sales Supervisor – Western Visayas Responsible for dealer development and area development Implement marketing plans in the area Conduct training seminars 1995Planet PeltsBacolod City Store Manager Responsible for personnel supervision Implements store policies Merchandising Education-University of St. La SalleBacolod City B.S. Commerce Major in Data Processing- University of the Philippines Diliman 1984 Phil. Science High School Diliman