MARIA LUISA
LAURIO
Customer Service Support
ABOUT ME
CONTACT--B5 L2 Magiting St. Pasinaya North East
Dedicated professional with strong communication and problem-solving
skills, adept at navigating challenging situations and consistently exceeding
customer expectations. Eager to leverage my expertise to deliver exceptional
service, contribute to team success, and grow within a dynamic environment.
Committed to fostering positive experiences and driving results through
collaboration and dedication.
EXPERIENCE
EDUCATION
Dr. Filemon C. Aguilar Memorial
College of Las Pinas
Bachelor of Science in Business
Administration Major in Marketing
Management
DOLE MUNTAPARLAS
-
Encoder
Encode Complaint Reports
ALORICA
Customer Service Representative
Resolve customer issues efficiently while maintaining a positive
attitude.
Escalate complex issues to appropriate departments when necessary.
Follow up with customers to ensure their concerns are fully
addressed.
Document all customer interactions accurately in the CRM system.
2019 - 2023
-
VXI
SKILLS
Customer Service Representative
Management Skills
Communication Skills
Computer Literate
OPTUM
Teamwork
Customer Service Representative
English
-
Assisted healthcare providers by providing accurate claims information
related to patient benefits and eligibility.
Maintained high levels of accuracy when handling sensitive patient and
insurance data.
Provided timely support to providers, contributing to efficient claims
processing and resolution.
Time Management
LANGUAGE
-
Maintain detailed records of customer interactions and transactions
accurately.
Upsell or cross-sell products and services to meet customer needs.
Document customer feedback and suggestions to help improve
service quality.
VXI
Customer Service Representative
-
Responded promptly to customer inquiries via phone, email, and chat to
ensure a high level of customer satisfaction
CONDUENT
Customer Service Representative
-
Assisted members by providing accurate information regarding their eligibility
and benefits, ensuring a clear understanding of their healthcare coverage.
