MARIA LUISA
GRACHELLA P.
DAVID
SUMMARY
EXPERIENCE
Customer Service Representative – Healthcare Support
Dedicated and customer-focused BPO
professional with experience in
healthcare and technical support
accounts, skilled in resolving issues
efficiently and delivering excellent
service in fast-paced environments.
CORE SKILLS
Customer Service & Support
Excellent Communication Skills
Problem-Solving & Troubleshooting
Time Management
Teamwork & Collaboration
Computer Literacy
Adaptability & Fast Learning
Ability to Work Under Pressure
DECLARATION
I hereby certify that the information
provided is true and correct to the best of
my knowledge.
Maria Luisa Grachella P. David
Applicant
Results CX-
Handled healthcare-related inquiries including benefits,
claims, and coverage
Provided accurate information while ensuring data
privacy and compliance
Assisted customers with empathy, especially in sensitive
situations
Maintained detailed and accurate documentation of
interactions
Consistently achieved target CSAT scores and received
positive customer survey feedback
Customer Service Representative – Technical Support
Ibex-
Resolved technical, billing, and service-related concerns
Guided customers through troubleshooting steps clearly
and efficiently
Managed high call volumes while maintaining quality
service
Contributed to customer satisfaction through effective
communication
Consistently met monthly quotas while maintaining
strong customer satisfaction (CSAT) ratings
EDUCATION
Far Eastern University
Sampaloc, Manila
Bachelor of Science in Nursing
April 2023
St. Paul University
Bulacan
Secondary Education
April 2019
Graduated with honors
