MARIA LUISA DAVID
Customer Service Representative
PHONE: -
- EMAIL:-
PROFILE
Passionate customer service professional with 6+ years of experience resolving simple and complex
customer inquiries. Committed in providing high-quality customer care and positive experience, building
strong customer relationships, driving brand loyalty and increasing customer engagement.
Age: 30
Gender: Female
Birth Date: May 19, 1990
Religion: Roman Catholic
Civil Status: Single
Height: 5’4”
Weight: 117 lbs.
Citizenship: Filipino
EDUCATION
2009 - 2011
Associate’s Degree in Hotel and Restaurant Services of Cristo Rey Institute
for Career Development (Top Seven Awardee in Students with Distinction)
EXPERIENCE
iAccess
Contact
Solutions
2011
Customer Service Representative (Outbound – American Account)
Creation of potential sales
Responsible for communication to clients over phone and through Email
Infinity
Web
Solutions
2011 -2012
Virtual Assistant (Search Engine Optimization)
Creation of Lead, Basic SEO, Data Entry and Transcription
Maintain relationship with the clients, provide them good customer service
Meet the sales target
TeleTech
(Lipa Site)
2013 -2019
Customer Service Representative (Inbound, Outbound & Email
Management – Australian Account)
Working as a Credit Consultant for a Collections campaign
Working in a large group to provide world class customer experience in
Australia
Responsible for communication to clients over phone and through Email
Regal
Bloodstock
2019 -2020
Virtual Assistant (Administrator)
Creation of Lead, Basic SEO, Data Entry and Transcription
Social Media Marketing, Basic Accounting and Email Management
Soft Collections and responsible for building strong customer engagement
in the horse racing industry within Australia
SKILLS
Language
English and Filipino
Computer
Microsoft Office programs
(Word, Excel and PowerPoint)