Maria Luisa David

MARIA LUISA DAVID Customer Service Representative PHONE: - - EMAIL:- PROFILE Passionate customer service professional with 6+ years of experience resolving simple and complex customer inquiries. Committed in providing high-quality customer care and positive experience, building strong customer relationships, driving brand loyalty and increasing customer engagement. Age: 30 Gender: Female Birth Date: May 19, 1990 Religion: Roman Catholic Civil Status: Single Height: 5’4” Weight: 117 lbs. Citizenship: Filipino EDUCATION 2009 - 2011 Associate’s Degree in Hotel and Restaurant Services of Cristo Rey Institute for Career Development (Top Seven Awardee in Students with Distinction) EXPERIENCE iAccess Contact Solutions 2011 Customer Service Representative (Outbound – American Account)  Creation of potential sales  Responsible for communication to clients over phone and through Email Infinity Web Solutions 2011 -2012 Virtual Assistant (Search Engine Optimization)  Creation of Lead, Basic SEO, Data Entry and Transcription  Maintain relationship with the clients, provide them good customer service  Meet the sales target TeleTech (Lipa Site) 2013 -2019 Customer Service Representative (Inbound, Outbound & Email Management – Australian Account)  Working as a Credit Consultant for a Collections campaign  Working in a large group to provide world class customer experience in Australia  Responsible for communication to clients over phone and through Email Regal Bloodstock 2019 -2020 Virtual Assistant (Administrator) Creation of Lead, Basic SEO, Data Entry and Transcription Social Media Marketing, Basic Accounting and Email Management  Soft Collections and responsible for building strong customer engagement in the horse racing industry within Australia SKILLS Language English and Filipino Computer Microsoft Office programs (Word, Excel and PowerPoint)