MARI A L. AGOSTO FAJARDO
812 Sage Creek Lane, Unit #8, Fayetteville, NC 28
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Managing IT assets from procurement to disposal. Maintaining accurate records of IT assets and their
configurations. Understanding and managing a CMDB for IT asset tracking. Tracking and maintaining IT
assets efficiently. Ensuring compliance with software licensing agreements. Applying ITIL principles for IT
service management. Using analytics to optimize asset utilization. Budgeting and cost optimization for IT
assets. Managing cloud-based IT assets and services. Identifying and mitigating risks associated with IT
assets. Ensuring adherence to industry standards. Implementing automation for asset tracking and reporting.
Aligning IT assets with business goals. Using platforms like ServiceNow for asset management. Managing IT
asset changes effectively. Handling asset-related databases efficiently. Excellent interpersonal and
communication skills with a track record of effective cross-functional collaboration. Protecting IT assets from
security threats. Experience with ServiceNow, particularly modules like Configuration Management Database
(CMDB), IT Operations Management (ITOM), ITAM (IT Asset Management) Strategic and IT Service
Management (ITSM). Collaborating with teams to ensure asset optimization. Excellent customer service
skills. Administration, interpretation, translation, and transcription services using bilingual skills (Native
Spanish). Familiarity with Government personnel requirements and procedures; experience performing
background investigations. Inactive Top-Secret Clearance.
PROFESSIONAL EXPERIENCE
KForce – Humana/Conviva Care Solutions Contract
ITSS Asset Management Business Analyst September 2022 to Present
Responsible for tracking, managing, and optimizing IT assets throughout their lifecycle while maintaining
accurate inventory. Collaborates with IT, procurement, finance, and security teams to streamline asset
management processes. Conducts system and process analysis within IT Shared Services (ITSS) to identify
opportunities for improvement. Develops business requirements, user stories, and process documentation to
align IT solutions with business objectives. Performs gap analysis and recommends solutions to enhance
ITSS efficiency. Supports IT projects throughout the SDLC, ensuring adherence to timelines and budgets.
Facilitates communication between business stakeholders and IT teams to clarify requirements and resolve
issues. Analyzes ITSS data to identify trends, create reports and dashboards, and drive strategic
decisionmaking. Optimizes ITAM and procurement workflows, enhances financial reporting, and drives
continuous improvement initiatives. Designed and maintained entitlement structures within ServiceNow to
align software licensing with organizational compliance policies. Created and customized software models in
ServiceNow to support accurate asset tracking and enhance visibility across CMDB records. Analyzed and
interpreted data across various ServiceNow tables, including CMDB, SAM, and contract management, to
ensure data integrity and usability. Updated and curated the ServiceNow Content Library, ensuring alignment
with approved software titles and organizational standards for software governance.
JACOBS – Fort Bragg, Fayetteville, NC
Network Asset Manager, April 2018 to September 2022
Extensive experience with gathering detailed hardware and network inventory information to develop and
maintain an effective asset management program. Provide support activities to manage IT assets in
classified and unclassified domains, navigate procedural and policy boundaries to conduct on-site inventory
of assets across the enterprise, identify and remove obstacles to the completion of asset inventories, follow
established procedures for the decommissioning of IT assets, and manage supplies. Joining financial,
contractual, and inventory functions in support of new material purchases and capital equipment replacement
program (CERP). Working directly with the Government to maintain a seamless transition from the creation
of purchase orders to the delivery of assets, to the disposal of end-of-life items. Maintaining the accuracy of
Configuration Items (CIs) in the Configuration Management Database (CMDB). Developing and maintaining
processes for managing and tracking the full IT asset, license, and maintenance life cycle, from procurement
to retirement. Defining, maintaining, and updating policies and procedures for effective management of the IT
asset life cycle (e.g., acquisition, deployment, utilization, de-installation, reallocation, and disposal). Tracking
and maintaining an accurate inventory of assets throughout their life cycle. Auditing, validating, and
reconciling software licenses against the installed asset base. Providing subject matter expertise for personal
computer (PC), network, and server licensing.
SMARTRONIX/GDIT COMPANY – Fayetteville, NC
System Administrator/Asset Manager, September 2017 to March 2018
Experienced in hardware and network inventory management, ensuring compliance across classified and
unclassified domains. Conducts enterprise-wide asset inventories, supports procurement and
decommissioning, and integrates financial, contractual, and inventory functions. Manages IT asset lifecycles
from acquisition to disposal, ensuring accuracy in the Configuration Management Database (CMDB).
Oversees software license audits, database population, and policy development. Collaborates with the
Government to streamline asset transitions, optimize utilization, and enforce compliance. Defines metrics,
tracks performance, and researches licensing models to enhance asset governance.
ARMA GLOBAL/GDIT COMPANY – Fayetteville, NC
SharePoint Site Administrator/Data Migration, September 2015 to September 2017
Supported the creation, documentation, and migration of SOF Enterprise collaboration tools, optimizing
information sharing and knowledge management strategies. Managed portal content migration per USASOC
policies, provided security oversight for classified materials, and ensured compliance with procedural
guidelines. Trained and supported users on SharePoint functionality, permissions, and workflow automation.
Oversaw SharePoint administration, enhancing accessibility, navigation, and structure for improved
collaboration. Conducted data analysis, web research, and documentation handling. Developed sub-sites,
archived data, and optimized portal usability to reduce troubleshooting requests. Provided user training,
monitored site performance, and maintained compliance with security protocols.
EDUCATION & TRAINING
UNIVERSIDAD DEL TURABO — Gurabo, Puerto Rico
Masters in Human Resources and Public Affairs (MBA) (Summa Cum Laude)
Bachelor of Arts (BA) in Social Sciences with a minor in Psychology (Summa Cum Laude)
Certifications:
ITIL Certification, October 2018
Courses: Security+, MCSA Windows Server 2012 R2
FEMA IS-100, IS-700, November 2010
CPR – HeartSaver AED Certification, November 2010
Balanced Scorecard Training, December 2009
Standard CMMI Appraisal Process Improvement v1.2, August 2009 CMMI-DEV v1.2, July 2009
Certified Information Systems Auditing (CISA), June 2008 – passed exam
