Maria Lucia Ramirez - Pereras
Greenland Executive Village, Cainta, Rizal
Email:-Contact no. -; Skype: ulam_zerimar
Personal Summary:
I am a hard-working, dedicated person who has proven ability in handling and retaining client
accounts. A professional and proactive manager who always has an upbeat positive attitude
and who possesses a successful track record in building and cultivating business relationships. I
am calm and can deal with any situation that arises. I am a team-oriented person who thrives in
a fast-paced environment and is able to work under pressure.
Career History:
Virtual Assistant (Independent Contractor / Freelancer)
June 2020 - Present
Client: Virtyoully LLC (US)
-
Social Media Engagement
Social Media Content Scheduling (Later, Buffer and Tailwind)
Email Management (Gmail)
Timesheet Organization (Toggl)
Podcast Website Upload (WordPress)
Podcast Email Marketing (Mailerlite)
Podcast Audiograms Creation and Scheduling (Canva, Later, and Buffer)
Online Research (Google)
Blog SEO in Squarespace (adding SEO keywords on tags, SEO description, and title, Alt
text, URL slugs)
Pinterest Pin Designs and Youtube Thumbnail image (Canva)
Youtube Video Edit (Add start and end credits and adding subtitles) (Happyscribe and
Final Cut Pro)
Creating SOP (Standard Operating Procedure) (Google Docs)
Other ad hoc tasks requested by the client.
Virtual Assistant (Independent Contractor / Freelancer)
June 2020 - Present
Client: Kirk Enterprise (US)
-
Working as a Government Contract Analyst
Analyze government contract terms and conditions in a timely manner.
Summarizing those terms for the CEO information.
Independently audits and verifies contract terms with assistance from Audit teams.
Collaborates with the CEO to ensure that contracts are being price accurately per
contract.
Outsourcing contractors based on the needs in the contract.
Preparing documents required.
Registration to Government procurement agencies.
Preparing schedule prices for bid.
Assisting the CEO in submitting the bids.
Coordinating with other team members to make sure that all are aligned with their
purpose in pursuing a bid.
Traffic Media FZ - LLC
(PBU C-51 IMPZ Jebel Ali Dubai, UAE)
April 4, 2012 — March 2020 :
Office Manager and Personal Assistant to Managing Director
- Maintains office services by organizing office operations and procedures; controlling
correspondence; reviewing and approving supply requisitions, assigning, and
monitoring clerical functions.
- Keeps management informed by reviewing and analyzing special reports; summarizing
information; identifying trends.
- Overseeing the recruitment of new staff, most of the time including training and
induction. Filtering the CVs and doing an initial / phone interview on the
shortlisted candidate/s.
- Arranging interview schedules with the management.
- Posting and filtering CVs to other recruitment platforms (LinkedIn, Gulf News, Bayt, and
Dubizzle) as per requirement.
- Familiar with the local UAE law, in terms of visa procedures and policies.
- Organizing and chairing meetings with staff that may include typing the agenda and
taking minutes with the senior manager.
- Maintaining the condition of the office and arranging for necessary repairs including
arranging regular testing for electrical equipment and safety devices.
- Reviewing and updating health and safety policies and ensuring they are
observed.
- Dealing with correspondence, complaints, and queries of the staff.
- Preparing letters, presentations, and reports.
- Attending meetings with senior management and arranging appointments if required by
the Managing Director.
- Taking tasks and reporting to the Managing Director directly.
- Handling basic HR functions and requests along with the HR Executive.
- Checking, reading, and filtering the email of the Managing Director, informing him of any
urgent emails and forwarding some to concerned person/s.
- Advertising machines, answering queries, coordinating with buyers, and arranging their
visitation, and handling shipment of the machine once sold.
- Scouting, coordinating and arranging engineers for different machines depending on
the requirement and as per Managing Director instruction.
- Coordinating with the engineers and arranging their itinerary travels, hotel bookings,
etc.
- Duties extended in coordinating and ordering supplies from outside the country
suppliers.
- Finding suppliers from other countries depending on the requirement of the Managing
Director (Germany, Turkey, Thailand). Depending on where I can find his requirement/s
(Burkhardt Leitner, 3P, etc).
- Meeting with the agency, suppliers, contractors, and anyone involved in finishing the
shop.
- Handling company staff and managers insurance prior to expiration and scouting
broker companies that could provide the most benefit for the employee/s.
Additional task: INTERNATIONAL MARKETING AND BUSINESS DEVELOPMENT MANAGER
- Coordinating with the developer for the improvement of the Company Website and for
approval of the Managing Director.
- Maintaining and monitoring the social media post on different platforms (Facebook,
Twitter, IG, LinkedIn, and YouTube)
- Providing text content, images, and inputs for the daily posts on all social media platforms.
- Providing details such as images/information/texts essential for the post/s and making sure it
is aligned on the concept / Providing confirmation to the agency prior to them posting anything
on our company social media page.
- Handling LinkedIn and YouTube posts directly on a daily basis. Preparing newsletter articles,
post for the social media platform, if required.
- Identifying new sales leads by researching organizations and individuals online (especially
on social media) to identify new leads and potential clients.
- Contacting potential clients via email or phone to establish rapport and create new
business opportunities.
- Handling Opening of a new company branch (Local and International).
- Handling the office and other requirements of out of the country branches such as
recruitment, government permits, etc., depending on what is needed on the said branch.
Additional task: SPECIAL OPERATIONS
- Handling project-specific jobs depending on Managing Director request (e.g NAJM, Union
Coop, Carrefour New Store Opening in DFC, Alpha Flight, Food To Go Projects, etc)
- Handles and Follow Up his court cases, if there are any.
- Follow up and prepare the documents required, talking to the law office representative to ask
for the outcome, and arranging for his court schedule, if necessary.
- Monitoring sales team, assisting if requested, and handling some of their jobs depending
on Managing Director instructions.
- Meeting with supplier/s and bidding with machines on behalf of the Managing Director
depending on his request.
Additional Task: Account Manager
- Managing a portfolio of accounts.
- Offering a first-class service to both potential and existing customers.
- Managing the work of account/admin assistants.
- Managing campaigns, developing timetables, and setting deadlines for clients and
technical teams.
- Working closely with creative teams, copywriters, printers, and other 3rd party suppliers.
- Helping develop workable budgets and plans.
- Reviewing, analyzing material relative to client needs.
- Recognizes client needs and relates the same to work plans
- Maintains positive relationships with clients.
- Helps optimize agency productivity and keep ahead of client needs.
- Helps identify and anticipate potential problems and identify alternative solutions.
- Handles workflow on assigned projects so that no project due-date extensions or
revisions are required.
- Responsible for making realistic/workable commitments.
- Offers unsolicited solutions, suggestions, and ideas.
- Handles pressure and stress without sacrificing quality.
- Heads off potential conflicts and problems before they materialize. Compromises when
necessary to resolve an impasse.
- Ensure all deadlines are met.
Previous Position: Account Assistant
- Assisting in the handling of client accounts.
- Maintaining client reports.
- Handles assigned work requests in an efficient, timely manner.
- Assists in monitoring budget, research, and similar items as assigned.
- Maintains communications with the appropriate agency, supplier, and client personnel
to ensure that assigned work is handled in a positive, timely, and efficient manner.
- Preparing invoices and sending them to the clients.
Character Professional and Cinema Make-up (Dubai, UAE)
April 2009 – April 2012
Secretary / Administrative Assistant / Receptionist / Sales Consultant
- Responsible for attending the showroom in Hyatt Regency.
- Doing inventory, sales summary, and ordering of stocks.
- Handling showroom sales, delivery vouchers, and receipts.
- Document and form controller.
- Facilities Management including purchase and maintenance of office equipment
- Preparing things for exhibition, attending the breakdown, and exhibits itself as a sales
representative or coordinator.
- Handling, tracking, and managing expenses, both personal and office
expenses.
- Ensuring that the reception area is well maintained.
- Basic HR functions such as attendance taking and going to the bank for deposits
and withdrawals.
- Help customers decide what types of products would best suit their needs.
- Seek clients by phone and schedule appointments accordingly.
- Constantly interacting with clients and establishing good rapport among them.
- Answering phone calls and correspondence and doing business correspondence if
needed.
- Deal with clients patiently with problems and complaints.
West Contact Services Inc - Cricket Wireless Account
Customer Service Representative/ Technical Support Specialist
February 2008 – March 2009
- Responsible for troubleshooting customer’s phone regarding signal, fast busy, cannot
send/ receive SMS/MMS, unable to make outgoing/incoming phone calls and checking
their ringback tones.
- Providing and explaining the detail of their bill and answering billing questions and
disputes.
- Activation and reactivation of their phone.
- Ensuring customer satisfaction.
SITEL Customer Care Philippines
Customer Service Professionals (Capital One credit card Account)
November 2005 - Jan 2008
- Activating customer’s credit card, reporting lost/stolen credit cards, sending new credit
cards, and providing the detailed terms and conditions of their card.
- Explaining the bill. Answering questions and bill disputes.
- Upselling Capital One’s insurance, credit analyzer, balance transfer, and no-hassle
checks to the customers.
- Ensuring customer satisfaction.
Technical Support Specialist (XM RADIO account)
- Activating cable radio.
- Troubleshooting their radio and cable signal.
- Helping with the manufacturer's manual.
- Explaining the bill and answering questions regarding bill disputes.
- Ensuring customer’s satisfaction.
QUALIFICATION PROFILE
- Has met all requirements/qualifications with exceptional metric scores.
- Have proficiency in all Microsoft Office and MAC programs.
- Proficiency in MAC systems and MAC Office Programs.
- Friendly, professional, and persuasive demeanor with excellent customer
service skills.
- Strong verbal and written skills; fluent in English language (oral, written,
reading).
- Flexible working hours and readiness to work rotating shifts.
- Ability to perform multiple tasks.
- Strong analytical and problem-solving skills.
- Self-motivated, needs no prodding or direction.
- Highly organized and able to prioritize assignments.
- Calm under pressure, always embracing challenges, and hungry to learn.
EDUCATION
AB Communication Arts Major in Broadcasting
Polytechnic University of the Philippines -), Sta. Mesa, Manila
Secondary Level (2000)
Ignacio Villamor High School, Sta. Ana, Manila.
PERSONAL INFORMATION:
Date of Birth: June 20, 1984
Nationality: Filipino
Religion: Catholic
Marital Status: Married
