Maria Lourdes Ivy Espero

Maria Lourdes Ivy Espero -- Personal Profile Knowledgeable and experienced with corporate procedure and who can handle confidential paperwork. Organized, competent, a self-starter and a quick learner who exceeds expectations. Have background in teaching, researching and training as a Secondary Education Graduate. Capable of working with minimal instructions and self managing. Motivated and willing to learn new ideas and technology. Strengths include: Ability to communicate with client through email, phone and face-to-face conversation then effectively determine the reason and point appropriate resolution Capable in handling confidential tasks and documents Experience working and handling bank accounts and key contacts Ability to market product and service convincingly Fluent in English, both oral and written Proficient in working with computer applications and office tools like Ms Word and Excel. Professional Profile Wipro BPO Philippines Ltd., Inc (May 2014 – March 2017) Customer Service Representative (Collections) Inbound and Outbound collecting payments Discussing bills and customer inquiries Orchid CyberTech Services, Inc (Aug 2012 – October 2012) Customer Service Representative Handles payment processing, registration, renewal and debt collection Handles customer inquiries and complaint escalation Dell, Inc., Eastwood, Quezon City (Aug 2011 – Dec 2011) Customer Service Representative Collect necessary details about issue on client’s account Handle initial assessment of customer’s issue Transfer calls to responsible team which can properly assist the customer Handle customer inquiry and problem through email discussions IBM Daksh, Technohub, Quezon City (Jul 2009 – Apr 2011) Customer Service Representative Handle CitiBank account Handle financial records and billing information of customers Handle any dispute on the charges on the account Explain thoroughly the client’s records Up-sell the products associated to the credit cards E. Rodriguez Jr. High School (November 2008 – February 2009) High School Teacher (Intern) Assigned to teach and guide a class of 2nd year high school students which enabled me to improve my oral and written communication skills Research new technique to improve the learning capabilities of students Educational Background Bachelor of Secondary Education Major in Biological Science (June 2005 – April 2009) Angelicum College, Quezon City Personal Information BirthdayFebruary 11, 1988 Age34 years old Civil StatusSingle CitizenshipFilipino