Maria Lourdes Bernales

Maria Lourdes G. Bernales Appointment Setter | Virtual Assistant Davao City, Philippines - - Executive Summary • • • • • Online Preschool teacher with 10 years of experience in early childhood education, 8 of which in face-to-face interaction and 2 during online classes. Experienced appointment setter, and customer service provider to clients. Good in understanding and delivering instructions to both pupils and clients. Proficient at writing content that is compelling and engaging. Strong and confident communicator who is comfortable in both writing and speaking. Works well in teams and help others achieve goals. Key Skills • • • • Data Entry Editing Proofreading Word Processing Blogging • • • • Graphic Design Basic Video Editing Email Management Word Processing • • • Appointment Setting Calendar Management Cold calling Professional Experience Preschool Teacher August 2012 – March 2020 • Teach pupils ages 4 - 5 to identify letter names and produce letter sounds. Also teach pupils beginning to blend letter sounds into words. • Teach different basic concepts to pupils about physical and natural environment, and mathematics. • Taught average of 25 pupils per school year. • Observe the socio-emotional, gross motor and fine motor development of pupils and evaluate them quarterly. • Monitor pupils academic, social and emotional progress and recorded in individual files. • Address behavioral and learning issues with parents and guardians. Online Preschool Teacher April 2020 – April 2022 • Managed client database, scheduling appointments and emailing clients to obtain feedback and proposals • Responsible for data entry, compiling and processing the pupils report • Performed wide range of clerical duties such as record-keeping, sorting and filing reports, typing and word processing • Communicated with clients and administrators to develop strategies • Utilized Google Suites, Microsoft Office, and Zoom to make creative materials for pupils to help them learn easily online Appointment Setter • • • • • • • Set appointments for a photo shoot and introduce clients to a one-of-a-kind experience that awaits them. Conduct pre-styling consultation over the phone to assist the clients in preparation for their appointment. Created and managed daily, weekly and monthly campaigns to generate appointments that require four staff members. Created, refined, and implemented systems for improving workflow efficiency and effectiveness in order to set more appointments with prospective patients. Played a key role in securing booking for clients in Australia, assisting with preparation of their appointment and their schedules. Send emails, and SMS daily to leads through various platforms. Follow up interested leads through calls and SMS. Customer and Collections support • • • • • • November 2022 – May 2023 May 2023 – August 2023 Reach out to leads to convert to a potential client via phone or email Respond to inquiries by clients regarding our services Assisted and followed up clients to submit their documents for their application through calls and emails Updated and maintained accurate records of customer interactions Build and maintain positive relationships with clients to motivate submitting documents for their application. Collaborate with other departments to assist clients and address issues that may impact their application. Educational Experience 2004 – 2008 High School Diploma Ateneo de Davao University – Matina, Davao City 2008 – 2012 Bachelor of Elementary Education: Special Education Holy Cross of Davao College, Sta. Ana Ave., Davao City • Awarded with Special Awardee • Dean’s List School Year 2008 - – 2018 Master of Arts in Elementary Education: Early Childhood Education Holy Cross of Davao College, Sta. Ana Ave., Davao City • Thesis: Usage of Mobile Devices and Development of Fine Motor Skills among Nursery Learners