Maria Lorena Leonardo

MARIA LORENA LEONARDO Virtual Assistant marialorenaleonardo.my.canva.site -- About Me Ready to free up your time and focus on what matters most? As a highly skilled Virtual Assistant, I can help you with various tasks from administrative and customer service to social media management. I am organized, efficient, detail-oriented, and committed to delivering high-quality results on time. If you are looking for a reliable and efficient virtual assistant to help you take your business to the next level, I am your person. Let's talk and achieve our goals together! Skills ● ● ● ● ● ● ● Virtual Administrative Assistance Graphic Design Social Media Marketing Customer Service AI Navigation Email Management Structured Management Experience ● Axury Virtual Assistance September 2023 – Present General Virtual Assistant Tasks: -Attends meetings for important updates and other information. -Participate in trainings for upskilling July 2023- September 2023 Network Marketing Virtual Assistant Tasks : -Prospecting leads via Facebook -Send Shout Out and birthday messages -Reply to Facebook messages and commenting on posts -Monitors Shout Out posts for product orders -Upload graphic designs with eycatching captions and hashtags via Facebook April 2023- June 2023 Digital Marketing Virtual Assistant Tasks: -Schedule Youtube, Instagram, Tiktok and Facebook posts. -Create marketing email via Active Campaign -Prepare timestamps for reels creation -Create blog posts for Wordpress Site -Create graphic design for reels uploads and Youtube thumbnails September 2022- Aprl 2023 Network Marketing Virtual Assistant Tasks: -Sending promotional, anniversary and birthday messages via Facebook and Project Broadcast -Prospecting leads via Facebook and Instagram -Run and Downloads reports via Shifting retail -Update customer contact information via Project Broadcast -Create graphic designs for facebook posts and stories -Optimize Facebook and Instagram profile -Updating Milkshake website ● Balsam Brands Remote Customer Loyalty Associate Oct 2021 – Dec 2021 Tasks: -Responding to Customer Inquiries -Providing Personalized Customer Service -Explaining Product Features and Benefits. -Upselling and Cross-selling -Maintaining a Positive Attitude -Listening to Customer Feedback -Promptly Responding to Customer Concerns ● Filipina Homebased Moms Facebook Admin Aug 2021 – Dec 2021 Tasks: -Moderating Conversations -Responding to User Inquiries -Engaging with Users -Building Relationships ● Magsaysay Maritime Corporation Cruise Shipboard Personnel Apr 2010 – Feb 2020 Roles: -Cabin Stewardess (2010) -Tailor (2014) -Housekeeping Floor Supervisor (2018) Tasks: -Customer Service -Conflict Resolution -Day-to-Day Operations -Guest Experience Enhancement -Teamwork and Collaboration ● Sofitel Room Attendant 2005 – 2008 Tasks: -Cleaning and Maintaining Guest Rooms -Cleaning and Organizing Public Areas -Following Hotel Standards and Procedures -Providing Superior Customer Service -Ensuring Guest Safety and Security -Stocking and Replenishing Supplies -Reporting Maintenance Issues -Collaborating with Team Members Education & Training ● Polytechnic University of the Philippines Bachelor of Science in Office Administration Oct 2022 – Present ● Eskwelabs Data Literacy Skillscourse Apr 2022 – Jun 2022 ● Filipina Homebased Moms General Virtual Assistance Mastery Course February-March 2021 ● Far Eastern University Bachelor of Science in Commerce Major in Economics Jun 1998 – Mar 2001 Declaration I hereby certify that the above information is true and correct to the extent of my knowledge and I bear the responsibility for the correctness of the above particulars. Maria Lorena Leonardo Maria Lorena Leonardo