MARIA LIEZEL
VALENCIA
PERSONAL
PROFILE
I am an experienced call
center agent seeking a
full-time or part time
position in the field of
social media and
marketing
communications, where I
can apply my knowledge
and skills for continuous
improvement.
Extremely motivated to
constantly develop my
skills and grow
professionally.
CONTACT
4-2 Zone 3 Jose Perez
Street, Calauag Naga City
Camarines Sur,
Philippines 4400-m
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EDUCATION
AMA COMPUTER COLLEGE
2 YR. HEALTH CARE
SERVICES NCII
SKILLS
Exceptional communication and
networking skills
Successful working in a team environment,
as well as independently
The ability to work under pressure and
multi-task
The ability to follow instructions and
deliver quality results
WORK EXPERIENCE
CSR / CLIENT RELATIONS
NOV 2010 - FEB 2011
Take Inbound phone calls from the customers to
manage their finances
Help customer prepare their taxes
CSR / BACK OFFICE / TIER2 / SALES REP / TECH
SUPPORT
FEB 2012 - FEB 2017
Handled the disputes and fraudulent activity
occurs on customers accounts.
Monitored bank finances.
Help customer with the BEST product and
software that will improve their business.
Guide customers on setting up their software and
how to fixed issues within the product that they re
using.
Give the most appropriate help on how they can
manage their business.
