Maria Lia B. Olino

 MARIA LIA BREBONERIA OLINO Mobile:-- WORK EXPERIENCE Homebased Online English Tutor 51Talk August 2017 - present EVALUATION TEAM LEAD Typhoon Haiyan Emergency Response, Recovery and Rehabilitation Program Food and Agriculture Organization (FAO) Tacloban City October –July 2017 Service Provider on Trainings and Documentation May 2015 – October 2015 PROGRAM RESOURCE DEVELOPMENT AND QUALITY ASSURANCE OFFICER ZOA International Borongan, Eastern Samar February 18 – May 15, 2015 • Responsible for performance of the supervised staff and ensure through follow up that project supervisors periodically coach and mentor as well as plan for development of their skills and of their staff • Coordinate and ensure compliance of all staff on HR, Financial, Logistics and administrative policies and procedures. FSL SUPERVISOR/ FSL Enumerator ACF International Emergency Unconditional Cash Transfer Assistance for Typhoon Affected Population in Leyte areas Tacloban City May 19, 2014 – February 15, 2015 • Lead the field team in implementing the defined activities of the project in communities • Lead the field team in liaising and coordinating with the stakeholders, partners and beneficiaries at the community level • Assist in conducting training and orientation sessions at the community level • Lead the field team in implementing the defined activities of the project in communities • Lead the field team in liaising and coordinating with the stakeholders, partners and beneficiaries at the community level • Assist in conducting training and orientation sessions at the community level CUSTOMER SERVICE REPRESENTATIVE Aegis People Support. IT Park, Cebu City March 12, 2012 – April 2014 • Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner. • Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers. • Provides statistical and performance feedback and coaching on a regular basis to each team member. • Writes and administers performance reviews for skill improvement. •Is available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution. • Ensures employees have appropriate training and other resources to perform their jobs. CUSTOMER SERVICE REPRESENTATIVE APAC Customer Services Inc. Pawing, Palo, Leyte February 16, 2009 – Nov. 24, 2011 • Listen and respond to customers’ needs and concerns • Provide information about products and services • Take orders, determine charges, and oversee billing or payments • Review or make changes to customer accounts • Handle returns or complaints • Record details of customer contacts and actions taken • Research answers or solutions as needed RESEARCH TEAM LEADER Midterm Evaluation of the Kartada Samar Project to Determine the Accomplishment of Its Objective to Inform about and Advocate for HIV/AIDS Prevention in Western Samar April – July 2008 2007 Philippine Longitudinal Study on Aging University of the Philippines Population Institute/ Nihon University Population Research Institute January – March 2008 Social Security Needs Assessment Survey of Informal Economy in the Philippines International Labor Organization July – August 2007 Baseline Study on Knowledge, Attitude and Practices of Sangguniang Kabataan Officials on Emphasis on HIV/AIDS Prevention in Western Samar March – December 2006 •Develop a strategy the team will use to reach its goal •Communicate clear instructions to team members •Manage and coordinate the flow of day to day operations •Visit selected clusters before fieldwork •Responsible for logistics and organization during fieldwork •Liaise the local, district and provincial authorities on issues regarding fieldwork SALES CONSULTANT Panoly Town and Beach Club. Madrigal Business Park Alabang, Muntinlupa January 2002 – June 2004 •Ensure the sales team force is positive and are geared up for the challenge. •Find out prospective customers/clients and new target segment and penetrate sales in that area. •Teach the sales force about converting leads to sales through good communication, follow-ups and positive attitude. VOLUNTEER STAFF Uganayan ng Pahinungod University of the Philippines in the Visayas Tacloban College, Tacloban City August 2001 – January 2002 EDUCATION BACHELOR OF ARTS IN SOCIAL SCIENCE IN SOCIOLOGY - University of the Philippines in the Visayas Tacloban College Tacloban City Secondary Education - Divine word University Tacloban City Elementary Education - Moonwalk Elementary School Moonwalk Village, Las Piňas City Trainings: Community Management on Acute Malnutrition United Nations International Children Emergency Fund (UNICEF) Participatory Disaster Risk Assessment and Disaster Risks Reduction and Management Training in Tacloban, Palo, Tanauan, Tolosa and Dulag Leyte Community-Based Enterprise Development (C-BED) Disaster Risk Reduction Training/ Playshop for Children and Adults PERSONAL DATA Age :42 years old Date of Birth:September 19, 1973 Place of Birth:Las Piňas City Civil Status:Married REFERENCES Carlo Bracero Supervisor Teleperformance (Aegis People Support) IT Park, Lahug Cebu City- Bonita Lariosa APAC Customer Service Inc. Pawing, Palo Tingog Sinirangan- Rashiela Rubis HR Officer Oxfam – Guiuan Hub-