Maria Leonora Miranda

 Maria Leonora Miranda CONTACT - 03 Ilang-Ilang St. Andrea Village 1 PF Espiritu VI Bacoor City Cavite 4102 - PROFILE Dynamic, results driven and highly motivated with extensive customer service and sales experience. Effective Sales Manager with 3+ years’ experience in the BPO and Edutainment Industry. Proven ability to lead, train and motivate team members to achieve sales goal. Transparency is the key to have a better working relationship with clients and team members. Focused on what you can learn every day, make changes if necessary for a better outcome and best of all is loving the fact that when you are working you are earning and learning at the same time. SKILLS effective coaching Communicating account metrics to agents motivating employees interviewing and recruitinG for account applicants assessing agent’s performance facilitating training sessions skill transfer managing agent’s or staff shifting schedule EXPERIENCE Callmax Solutions - Philippines May 2017-August 2017 Inbound and Outbound Senior Sales Representative Imus City Conducted outbound phone calls daily to reach potential clients and market medical and health products and services. Represented company professionally in all situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised. Increased efficiency and performance by monitoring team member productivity and providing feedback. Communicated with various vendors regarding back order availability, future inventory and special orders. Established excellent sales ability and strong interpersonal skills with confident and persuasive approach. AEON Fantasy Group Phils. Inc. May 2016-November 2016 Store Manager General Trias Cavite Managed, hired and developed staff to strengthen business workflow and productivity. Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands. Created work schedules according to sales volume and number of employees. Cooperated with staff and clients to achieve customer service goals and surpass team objectives. Managed inventory control, cash control and store and opening and closing procedures. Generated repeat business by building rapport, delivering exceptional customer service and providing positive engagement to existing and new customer. TaskUS December 2015-January 2016 Teammate Imus City Receiving daily calls, answering customer’s inquiries and tracking orders. Assisting customers with product selection including data verification. Monitored and reported order status and provide update to customer. VXI Global October 2014-May 2015 Customer Service Sales Representative Makati City Increased customer satisfaction by resolving product and services issue. Provides customer’s clarification on their services and offering better options to maximize their benefits on the product. Meet and exceeded sales goals of the account. Belongs in the top 5% of revenue per call. PSG January 2014-February 2014 Talent Acquisition Makati City Conducted outbound calls to possible candidate for career opportunities, evaluation of applicant’s credentials, conducting initial interviews over the phone and prescreening assessments. Followed up notable applicants that are qualified for the job post. Stream Global Solution Inc. August 2006-April 2013 Team Manager Makati City Monitor and track performance of agents. Identified and develop team members for possible leadership position. Interview and hire possible applicants for the program. Handled escalated call pleasantly, enabling quick resolution and client satisfaction. Exceeding sales goal of the program that leads to recognition as one of the top Team Manager of the program for two consecutive quarter. Initiated uptraining activity for low performing agents. Determined quality assurance benchmarks and set standards for improvements. Johnson & Johnson / ACE Promotion and Marketing Corporation September 1998-December 1998 Project Supervisor Mandaluyong City Supervised work of 10 Beauty Consultant to be deployed in their assigned malls and offering constructive feedback regarding work performance. Closely collaborated with project members to identify and quickly address problems. Keep track of daily sales of each beauty consultant and submit data to clients. Hosting and participating in special events for large companies. EDUCATION Fatima University- Valenzuela City Bachelor of Science in Physical Therapy (Undergraduate) De La Salle University - Dasmariñas Cavite Associate of Science in Physical Therapy (Completed) Cavite Computer Center 2000 Imus City Basic Computer Application (Completed) EXAMINATION TAKEN Insurance Commission Examination for Underwriter PASSED Civil Service Commission Examination for Subprofessional Level PASSED TRAININGS AND SEMINARS lEADERSHIP TRAINING PROGRAM FOR SALES ACCOUNT Cavite Continuing Education &Training Prog. of BM Rafael Rodriguez (2003) Ang Bagong Kabataan (ABAKA) ng Cavite Leadership Training (2001) Philippine AXA Life Insurance Co. Product Seminar (2001) Prudential Life Insurance Co. Pre-need Seminar (1999) Berkley International Insurance Co. Business Seminar (1997) Applied Principles &Techniques in the Rehab of Lower Extremities Musculoskeletal Conditions (1997) Soft Tissue Rheumatism: It’s Industrial Implication (1997) Lay Forum on Cardiac Rehabilitation (1997) Sexual Rehabilitation of SCI & CVA patients (1993)