Maria Laura Felipe Zambrano

Maria Laura Felipe Zambrano Professional summary Experienced HR professional proficient in managing the employee lifecycle, executing HR administration tasks, and fostering exceptional employee experiences. Skilled collaborator adept at optimising processes and ensuring compliance across regions. Currently pursuing CIPD qualification with a strong grasp of employment law and HR practices, ready to deliver meaningful contributions to your team. - Henley-On-Thames, UK RG9 5SL Spanish B Education Skills • HRIS (Human Resources Information System) - Proficient in using HRIS for employee data management and generating HR reports. • HR Policies and Procedures - Provided advice and guidance to managers, ensuring legal compliance, and promoting best practices within the organisation. • Data Entry and Management - Accurate and confidential management of employee data. • Recruitment - Led end-to-end recruitment processes. • Payroll - Assisted with payroll processing, resolving pay queries efficiently. • Employee Relations - Proactively resolved conflicts and improved employee satisfaction. English • Legal Compliance - Ensured adherence to employment laws and GDPR regulations. Fluent • Microsoft Office Suite - Proficient in Word, Excel, and PowerPoint for reporting and presentations. Spanish • Communication - Effective communication with stakeholders at all levels. Native Work history OpenText – HR Shared Services Specialist (EMEA) Reading, Berkshire 09/2023 - Current • I provided HR support to employees, managers, and HR Business Partners, overseeing the entire employee lifecycle from recruitment to retirement. • Executed HR Administration tasks for the supported EMEA countries. • Responsively addressed employee inquiries pertaining to HRSS processes, HR policies, and meticulously documented progress in the ticket system. • Strived to deliver an exceptional employee experience by offering efficient and accurate support. • Collaborated efficiently with the HRSS team and liaised with a range of HR stakeholders, including HR Business Partners, Centres of Excellence, and Talent Acquisition, to address issues and optimise HR processes. Tesco PLC – People Support Administrator (HR Administrator) Didcot, Oxfordshire 10/2021 – 09/2023 • Maintained Tesco agreed trackers, accurately collating data on sickness, absence, holidays, and resourcing, improving data accuracy. • Assisted Managers with pay queries, ensuring detail verification before referring to payroll team and resolving issues promptly. 09/2021 – 09/2023 Oxford Brookes University Oxford, Oxfordshire Fd(A) Business and Management Practice (Level 5) Languages Additional Interests and Activities • • • Travel Latin dance Research • Processed pay amendments, including increases, decreases, bonuses, and changes to hours, ensuring accurate and timely payment for employees. • Gathered information for people-related meetings, investigations, and reviews, ensuring comprehensive documentation for effective decisionmaking. • Provided administration support to the central recruitment hub, assisting with CV screening and interview arrangements. • Managed personal files for colleagues, ensuring secure storage and up-to-date filing. • Produced people-related letters and documentation, maintaining a systematic record of all communications. • Assisted colleagues in digital tasks, including Our Tesco setup, online pay, benefits enrollment, and uniform ordering. • Supported Managers in disciplinary and grievance procedures, ensuring adherence to company policies. • Conducted right-to-work checks and completed Tesco agreed audits for compliance. • Coordinated with the payroll team to process leavers’ paperwork and monitor overpayments. Tesco PLC – Warehouse Operative Didcot, Oxfordshire 04/2021 - 10/2021 • Supported store colleagues by assembling orders accurately and efficiently. • Handled stock with precision and maintained a tidy warehouse, adhering to safety standards. • Ensured the receipt, storage, packing, and transportation of stock according to high-quality standards. Additional Experience Staffline – Warehouse Operative Didcot, Oxfordshire 11/2020 - 04/2021 Huntercombe Golf Club – Waitress Nuffield, Oxfordshire 08/2018 - 10/2020 Nettleton and CO – Family Assistant Newington, Oxfordshire 09/2017 - 08/2018 Braconcini Ramos Family – Au Pair Loughton, Essex 01/2017 - 08/2017 El 99 – Sales Assistant La Laguna, Tenerife (Spain) 11/2014 - 11/2016 .