Maria Lady Marr C. Tabanao
#31 A Tanangco St. Buting, Pasig City
Cell#:-
E-mail:-
To work in a field where I can enhance and use my ability and knowledge, as well as my skills and course taken.
Education
Arellano University
Pag-asa St., Caniogan, Pasig City
Bachelor of Science in Business Administration, Financial Management
Graduated: April 2016
Job Experience
Customer Support Officer - QBE Group Shared Services Jan 2016 - Present
Jan 2016 – PresentCustomer Support Officer – Elders Ebiz Underwriting
QBE Group Shared Services
• Process advance renewals, referrals for new business/endorsements/renewals, Marine renewals, and portfolio transfers.
• Assist in DTP Annual review
• Rising star award Elders Ebiz 3rd quarter of 2017
• Top CSO Elders Ebiz 4th quarter of 2017
Customer Service Representative - Expert Global Solutions Oct 2009 – May 2014
May 2011-May 2014Team Leader Apprentice
• Responsible for taking escalated calls from representatives.
• Assist team leader in call monitoring, coaching and feedback, Attrition control, compiling reports and analyze various reports including process dashboards & team performance reports.
• Work with the manager to develop/implement action plans to achieve desired performance levels and facilitates team huddles.
• Contribute for the initial hiring and selecting process of the front line.
April 2011-May 2011Claims Adjuster
• Review claims sent for adjustment by representatives and facilitates adjustments to incorrectly processed claims.
• Floor support for newly trained agents.
Oct 2009 – May 2014Inbound Customer Service Representative
• Provides exceptional customer service through meeting high volume KPI performance standards, meeting required standards of service, Data entry, handling inquiries and Claims Investigation.
• Received multiple awards as best CSR.
Skills
Strong verbal communication
Good problem solving skills
Team membership
Good interpersonal skills
High volume workload skills
Knowledge in SAP
