Maria Kristine Garcia

Maria Kristine F. Garcia Address: Block 4 Lot 5 Basil St. Sta. Lucia Gardens, Bacolod City, Negros Occidental, Philippines Phone: - /- Email:-Skype ID: live:ginokhei Birthday: October 13, 1987 Objective To be able to provide excellent and accurate service to my client. And to be able to share my knowledge and experience with the company. Experience Quality Analyst and Lease Renewals VA for Crestcore Realty [June 14 – August 31, 2018] Conducted Interviews and Research for Process Improvement Created QA Form Guidelines Evaluate Calls and Provide Feedback Residents Satisfaction Survey Form and weekly data analytics Spot check on identified behaviors that needs improvement Comparables and Send notice to owners Feedback and/or follow up to owners and tenants Send renewal letters to tenants Resend lease to tenants Follow up on Billing and Maintenance concerns of tenants and owners Inside Sales Agent (ISA) for Adrian Lyew and Dolmar Cross (Cash Buyer Team) [May 2018- June 11, 2018] Cold Calling 300-400 leads per day Proficient with handling objections on seller lead calls, determining between a hot, warm or cold lead. Proficient with Five9, CallRail, Jotform, and Vulcan7 Proficient with MS Excel, Word, and Google Sheet Investor Virtual Assistant |Investor Virtual Assistant Services-IVAS[March 2018-Present] Training of Real Estate essentials for Investors. Proficient with handling objections on seller lead calls, determining between a hot, warm or cold lead. Trained with Podio CRM Creating Buyer's Lists Valuation of Comps without MLS Team Leader | Convergys Philippines Inc.[July 2012-March 2018] Develops potential agents by thorough supervision and guidance Manage team for continued improvement for excellence Coaches agents for improvement and product enhancement Hype up initiatives and program activities Admin Task - reports and analytics Plan Activities for Employee Retention Customer Service Representative | Convergys Philippines Inc.[March 2010-July 2012] Assist Internet and phone customers in troubleshooting their connectivity, dial tone and email issues. Addresses issues in services such as security suite, home pages, messenger and other services offered. Handles mostly technical issues about Internet and phone. Education College/Vocational[-] La Consolacion College - Bacolod Bachelor of Science in Hospitality Management Secondary level[-] Don Carlo Cavina School Skills Team and Business Management People Training and Development Leadership Mentoring and Coaching Customer Service handling skills Real Estates principles REO Principles and Practices Cold Calling and how to handle objections Proficient in computer Software Systems: PropertyWare, Vulcan7, Five9, Call Rail, Nextiva, Google Drive, Dropbox and Podio, RingCentral Phone and email Handling Capable of working under time pressure Able to read, write and verbally communicate in English Proficient in Microsoft Office (Excel, Word, Powerpoint)