Maria Krisel C. Cabueños

Maria Krisel C. Cabuenos Blk 06 Lot 1 St. Catherine street Bf Topman Homes 1 Molino 2 Bacoor Cavite E-mail Add:-Contact nos.: - Working Experience: Customer Service Disputes and Fraud Annalyst- PayPal Philippines. Axis One bldg Northgate Cyberzone Alabang • Provides solutions to any relative problems of customers and assisting them in making financial decisions to help them achieve their financial goals. • Assisting customers on there disputes transactions, and complaints. • Making decision if the account will be in limitations due to fradulent activities. Senior Collections Process Associate – Synchrony Bank, General Collections. 2nd 7th floor Filinvest, Three Building, Northgate Avenue, Alabang, Muntinlupa City September 28, 2020 – May 2021 • Processed payments, billing adjustments and escalated refunds. For there cards. • Ensured customers remain inform on their outstanding balances, due dates and billing cycles. Senior Collections Process Associate – 5/3 Bank, General Collections/TCPA Specialist/ Customer Service Representative for Greendot. SLK Global Philippines, GF, Vector Three Bldg., Northgate Cyberzone, Alabang, Muntinlupa City August 1, 2016 – August 24, 2020 • Ensures customers remain inform on their outstanding balances, due dates and billing cycles. • Manages the status of accounts, balances and identify inconsistencies. • Processes Payments, escalates billing adjustments and other billing issues. • Obtains and secures cell phone consent and other necessary information from the customers. • Provides solutions to any relative problems of customers and assisting them in making financial decisions to help them achieve their financial goals. • Performs manual dial outbound calls for past due accounts for bankcards, mortgage, auto loan, checking accounts. Process Associate – Ally Bank, General Collections GENPACT, 5132 bldg Northgate Cyberzone, Alabang Muntinlupa City Nov 2012 - June 2016 • Offered additional services, obtained orders and established new accounts. • Provided assistance in basic troubleshooting and online account management. • Processed payments, billing adjustments and escalated refunds. • Ensured customers remain inform on their outstanding balances, due dates and billing cycles. • Managed the status of accounts, balances and identify inconsistencies. • Provided solutions to any relative problems of customers. • Handled queries, general inquiries and complaint calls. Summary of Skills: • Basic skills – able to perform basic mathematical calculation, balance and reconcile figures, punctuate properly and transcribe accurately. • Ability to set goals and influence others • Good knowledge of collection and customer service policies and procedures • A high level of integrity and a positive customer and quality focus with ability to work within and in support of a team environment • Basic desktop computer skills, Excel and Word software necessary Educational Background: 2008 - 2012 Diploma In Information Technology S.T.I COLLEGE Las Piñas Character Reference: Ms. Lesley Allen Magnipis Team Manager GENPACT Philippines Contact no.: - Mr. John Marvin Musngi Virtual Assitant Rocket Station Contact no.: - Engr. Paulo Hibay Supervisor JEMA Corporation Contact no.: - I hereby certify that the information above are true and correct to the best of my knowledge.