Maria Korina Cope

Maria Cope CUSTOMER SERVICE SUPPORT, VIRTUAL ASSISTANT & SOCIAL MEDIA MANAGER About me I'm confident in my ability to make anything I put my mind to success. I work quickly, positively, and efficiently because I love what I do. I'm extremely motivated and a great manager of time, I learn swiftly and I have a strong analytical skills. Contact (- mk.cope mariakorinacope.wixsite.com /portfolio-@hardkoring @hardkoring @hardkoring @hardkoring @hardkoring Social Media Skills Copywriting and Content Marketing Design (Graphics and Videos) Public Speaking (Confidence in front of an audience) Customer Service/Community Management Behavioral Psychology Marketing Analytics Social Media Budget Management Project Management and Strategy Planning Virtual Assistant Skills Flexible Administrative Skills Data Entry and Product Listing Advertising, Sales and Marketing Internet Research Article writing and web management Expertise in Google products, Microsoft offices and other Virtual Assistant software tools Customer Service Skills Clear Phone, Email and Live Chat Communication Situation Evaluation and Attentiveness Empathy Ability Persuation Skills Time Management and Flexibility Closing Ability Education Interests INTERNET TRAVEL FISH DIY Apps & Tools Meridian International School BS International Marketing, Advertising and Communication, 2014 Taguig Science High School, 2011 Homebased Experience Virtual Assistant/Social Media Manager Microsoft and Google Worked full-time for a client in the UK that owns a variety online store with multiple Facebook pages and Instagram accounts that have different niches. Daily responsibilities include management of all Social Media platform such as posting and monitoring content, hiding bad comments, engaging with followers, composing content for social media messages and advertising and convert traffic to sales. Other tasks include research, product listing and answering chat and email inquiries. Social Media Management Tools E commerce Tools Canva Adobe Photoshop & Primiere Email and Chat Software Tools Virtual Assistant/Client Happiness Manager Business Apps & Digital Storage Worked part-time for a client in the US who is a Digital Marketing Specialist. Responsible for posting pre-scheduled announcements in the customer Facebook groups and other Admin tasks. Engaging with folks in the groups and making them feel happy: liking their posts, commenting encouraging words, replying to those who need help finding a resource, etc. Communication (Skype, Slack, etc.) Project Management (Basecamp) DISC Personality Compliance 7% Dominance 36% Steadiness 38% Influence 18% Facebook and Instagram Content Moderator Worked part-time for a client in Italy with an Eco-park project that will be selling apartment and villas. Focuses on content curation for both FB and IG. Email Support and Virtual Assistant Worked full-time for a tattoo shop in Canada answering general and booking inquiries using google inbox, calendar, docs and drive. Admin tasks include research and posting job hiring in different platforms. Customer Service and Additional Experience Ph Responsible in assisting Ring.com customers using ZenDesk. Main duties include; Answering general and billing inquires, processing replacement and refund, adjusting app and device settings, purchasing assistance and resetting password. Provided customer service to Uber riders and Uber drivers from North America, New Zealand, Australia and Southeast Asian countries using ZenDesk and Bliss (Internal tool). Main duties include; Answering general inquiries, reviewing and adjusting rider’s fare, reversing cancellation fees, uploading driver’s required documents, etc. Technical Support TaskUs Email Support 2017 Supported WWE and UFC pay-per-views via phone and live chat. Main duties include; Basic troubleshooting of devices, answering general and billing inquiries, resetting the password, navigating the app/website and cancelling the subscription. Harte hanks 2016 Assisted J.P Morgan Chase Freedom customers with their general and billing inquiries. Main duties include; Reviewing credit card transactions, waiving late fees and editing account information. Teleperformance 2015 Freelance Phone Support Worked as a full-time tutor at home for all levels with regular reading and writing classes for toddlers and grade school students. Responsible in creating blog articles for a website that sells weightloss product. Tutor & Content Writer 2014 Mcdonalds Provided excellent customer service skills quickly and accurately. Responsible in monetary transactions, order taking, food preparation and maintaining cleanliness. kU Service Crew 2013 s skU s Us ask T a m , i t an s.co dez com sk aca 2 . M u n a s C a k t o 5 @ as er rn sku Jol 3 nv 381 ian He 342 ez@t an 4484 la@ta e i De 9888 cacat r c d 7 Ad 7717 ani Gra 17783 rnan .09 ver. 9 an.m n 0 e 09 ce.he i d adr gra as n, T MANAGER com us. SUPERVISOR Ta ila, SME Appendum FULL PERSONALITY STYLE REPORT www.peoplekeys.com Appendum DISC INDEX www.tonnyrobins.com Appendum Appendum INTERNET SPEED TEST RESULT www.fast.com DESKTOP SYSTEM REQUIREMENTS LAPTOP SYSTEM REQUIREMENTS DESKTOP SPECIFICATIONS LAPTOP SPECIFICATIONS