Maria Katrizia Llagas

Maria Katrizia Llagas Block 10 Lot 7 New Mahogany Phase 3 Village San Isidro Cabuyao Laguna | Email Address:-| Mobile #- Objectives I am looking for a suitable Job where I could share my knowledge and develop my personality as a career person while utilizing my skills. Educational Background College Bachelor of Science in International Travel and Tourism Management Lyceum of the Philippines University - Laguna June 2013 – April 2015 Vocational Course Photography School of Photography Fort Santiago Manila June 2012- November 2012 College Bachelor of Science Business Management Major in Marketin University of Perpetual Help Calamba- Jonelta June 2011- March 2012 High School Christ the King School of Cabuyao Ph2 Mabuhay City Cabuyao Laguna June 2006 – April 2009 Experiences MARKETING ASSISTANT Silicon Valley Group of Companies, Employer is Skills Talent and Employment | July 8, 2015 – November 15, 2016 Roosevelt Munoz Quezon City Role • • • Providing Ideas to the company on how we can share the stocks to every branches Helping and setting up a meeting for all the Branch managers on how they can improve their sales every month. Sharing ideas for promoting the product to get better sales to meet the target. CUSTOMER SERVICE REPRESENTATIVE II Teletech Customer Care Management Philippines | November 16, 2016 to June 10, 2019 2f Robinsons Place Brgy Tagapo Sta rosa City of Laguna Role • Supports online purchases of customers to ensure satisfaction of product. • Accepts inbound calls and assists customers in placing their home delivery orders as well as provides customer update on their existing orders. • Ensures customer satisfaction is observed at all times by being professional in handling customer calls. • Assisted in training new hires to make sure that performance is in line with client mandated KPIs. Achievements • Best in CSAT Verbatim • Monthly Top Performer for 2017 catering Amazon customers • Top Performer from December 2018 to April 2019 catering DoorDash customers CUSTOMER SERVICE REPRESENTATIVE – SENIOR AGENT Iqor company RMS collect Phils INC | July 22, 2019 to Nov 2020 6f Tower 1 Sm city Brgy Sta rosa, Sta rosa city Laguna Role • • • • Helping customer to understand their bills and giving payment extensions as requested. Offering better product for satisfaction Minor promotion to collections for 5 months 2nd promotion to tech TELEMARKETER Teledudes Nov 2020 – April 2021 Role • • • Cold Calling Calling leads an offers home and car insurances and have a quote Doing Live transfers and appointment setter Reference: Mrs. Joybeth Arquilada Team Leader Teletech Santa Rosa Laguna Contact # - I hereby certify that the above information is true and correct to the best of my knowledge. Maria Katrizia Llagas Applicant