MARIA KATRINA A. DIMAUNAHAN, RN
REGISTERED NURSE/
CUSTOMER SERVICE
REPRESENTATIVE
CONTACT ME AT
Sta. Cruz Alitagtag, Batangas--
PERSONAL PROFILE
I am a 32 year old Registered Nurse with 10 years of nursing
experience and 3 year supervisory background as a Nurse in
Charge, willing to take on new challenges while developing
advancement in my other sides of career.
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Providing good customer service is one of my area of
expertise. It feels good to know that customers will be
leaving the conversation happy and satisfied that their
inquiries were resolved.
WORK EXPERIENCE
SKILLS SUMMARY
Strong medical skills and
knowledge
Shopify and zendesk
Chat and email support
Data Entry
Staff and User Training
Multitasking efficiently and
effectively
Customer Service Representative-Back Office
CHEGG | August 2020- Present
Researching customer accounts via CRM system
and labeling the contact via ticketing system.
Processing form data and customer attributes
Public Health Nurse
DepEd | April 2009 - December 2019
Made appropriate referrals to different health care
professionals as circumstances required.
Create functional and technical application documents
Leader with the public school system for health policy
implementation and advocacy
Handles customer complaints and resolves them
Volunteer Nurse
Bauan Doctors General Hospital | Jan -April 2009
Responded to medical emergencies within facility
EDUCATIONAL HISTORY
Lyceum of the Philippines University-Batangas
Bachelor of Science in Nursing | June 2004-March 2008
