Maria Katherine Carizo

MARIA KATHERINE CARIZO Virtual Assistant EXECUTIVE SUMMARY A meticulous professional with well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls. Effectively able to meet set deadlines and process information through well-honed research skills. SKILLS AND EXPERTISE E-mail handling and Email inbox optimization Calendar & Meeting Scheduling Research, Data Collection and Data Entry Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides MS Office (Word, Excel, PowerPoint) File and document organization Writing and maintaining records Creating social media graphics, brochures, flyers, and banners using Canva, Bookkeeping Other administrative support. CONTACT ME AT:-- Maria Katherine Carizo Address: Zone 6 Panganiban Drive, Concepcion Pequeña City, Philippines, 4400 EDUCATION ATENEO DE NAGA UNIVERSITY Bachelor of Science in Business Administration Major in Computer Management and Accounting | June 2009 – May 2014 NAGA CITY SCIENCE HIGH SCHOOL Highschool |- WORK EXPERIENCE ADMINISTRATOR St. Jude Orchard Homeowners Association | June 2014 - August 2024 Excellent communication and written skills Proficiency in handling computer aided tools Prepares Financial Report / bookkeeping Managing Facebook Account for posting and advertising Prepares Employee’s payroll Oversee day to day operation Coordinate repairs / renovations Resolved guest concerns and complaints in order to maintain a positive atmosphere. Oversee inventory record Set up meeting and prepares minutes of the meeting Prepares circular, memorandum, and letters to members WORK EXPERIENCE OWNER Craftea Milk Tea Shop | 2020 - present Oversee daily operations, manage staff, and ensure smooth functioning of the shop. Handle scheduling, inventory management, and budgeting. Provide excellent customer service, address customer inquiries or complaints, and ensure a positive experience for patrons. Create and update the menu, including developing new drinks and recipes, and ensuring the quality and consistency of products. Source and manage relationships with suppliers for ingredients and supplies, ensuring timely delivery and quality of products. Develop and implement marketing strategies, including social media campaigns, promotions, and community events to attract and retain customers. Ensure adherence to health and safety regulations, including food safety standards, cleanliness, and proper handling of equipment. Monitor financial performance, manage cash flow, and handle accounting tasks such as budgeting, invoicing, and financial reporting Hire, train, and supervise staff, ensuring they are knowledgeable about products and customer service standards. Oversee the maintenance and repair of equipment, ensuring it is in good working order and minimizing downtime. Maintain an attractive and inviting store environment, including layout, décor, and cleanliness. Ensure compliance with local regulations and permits related to operating a food and beverage business. OWNER Nicole’s Signature (online shop) | 2020 - present Set up, maintain, and optimize your Facebook Shop page. Ensure that your page is visually appealing, up-to-date, and fully functional. Create and manage product listings on your Facebook Shop, including high-quality images, detailed descriptions, pricing, and inventory status. Communicate with customers, process orders, and handle complaints and returns. Track sales, create promotions, and execute seasonal marketing campaigns. Monitor performance and adjust strategies based on insights. WORK EXPERIENCE STUDENT ASSISTANT College Reading Center of Ateneo De Naga University | June 2012 - May 2014 Assist students in finding and using reading materials, resources, and tools effectively. Support the preparation and facilitation of reading and study skills workshops. Maintain records of student visits, progress, and any relevant notes for reporting purposes. Organize and maintain reading materials, handouts, and other resources in the center. Greet students and visitors, answer questions about the center's services, and provide general assistance. Work collaboratively with other student assistants and staff to ensure smooth operation of the center. VIRTUAL ASSISTANT CERTIFIED TRAINING SOCIAL MEDIA MANAGEMENT: Developed proficiency in social media management strategies, including content creation, scheduling, engagement, and analytics assessment. GRAPHIC AND VIDEO CREATION USING CANVA: Acquired skills in graphic and video design using Canva, including creating visually appealing content for various platforms and purposes. DATA ENTRY: Demonstrated expertise in accurate and efficient data entry techniques, ensuring the integrity and organization of information. PROJECT MANAGEMENT: Learned project management principles and techniques, including task organization, timeline management, and coordination with team members. CALENDAR MANAGEMENT: Mastered calendar management practices, including scheduling appointments, coordinating meetings, and organizing events to optimize time efficiency.