Maria Karen Rojas Juarez

With over six years of experience in the customer service and administrative industry, I have honed my skills across various roles. My journey began in customer service, where I handled billing queries and provided top-notch assistance to clients. Transitioning into technical support Level 1, I adeptly managed chat and web tickets, catering specifically to GE Employees.

Recognizing the value of customer interaction, I returned to customer service with a prominent bank in the USA, delivering exceptional service to clients. My commitment to efficiency led me into workforce management, where I meticulously monitored agents and ensured the timely achievement of metrics on an hourly basis.

In a pivotal role as a virtual assistant for a leading real estate agency, I took charge of email correspondence with clients and executives, maintaining professional communication and facilitating seamless operations.

Driven by a dedication to client satisfaction, I am prepared to go above and beyond to meet deadlines and exceed expectations. Feel free to connect with me on Skype to discuss how I can add value to your team.