MARIA KAREN BEA M. OROZCO
Blk 16 Lot 22 Arella Residences, Puypuy, Bay, Laguna, 4033
(--LinkedIN: http://www.linkedin.com/in/mkborozco
Professional Summary
A dynamic and results-driven professional with over 12 years of diverse experience in
recruitment, employee relations, social media management, customer support, and team
leadership. With a proven track record of fostering strong employee engagement, optimizing
customer retention, and leading high-performing teams, I bring a versatile skill set to the
recruitment industry.
Having worked in remote, hybrid, and in-office settings, I am adept at managing and
executing projects, including developing effective communication strategies and ensuring
operational efficiency. My experience as an Employee Relations Manager at Valiant Graphics
allowed me to strengthen workplace culture and resolve complex employee relations issues,
while my role as a Financial Advisor at Pru Life UK honed my client relationship management
and consultative skills. My customer-focused roles at Acquire BPO and Results Manila
further enhanced my ability to engage with diverse clientele, meet targets, and solve
problems with effective communication.
Looking for a recruitment position where I can leverage my skills in relationship
management, recruitment processes, and employee support to contribute to organizational
growth and talent acquisition success.
Skills
• Technical Skills: Social Media Engagement Tactics, Canva, Google Calendar, Google
Docs, Google Sheets, Google Forms, Trello, Zoom, Todoist, Facebook, Instagram,
Fiverr, Business Suite
•
Soft Skills: Communication, Empathy, Problem-Solving, Time Management,
Collaboration, Leadership, Adaptability, Negotiation, Conflict Resolution
•
Organizational Skills: Event Planning, File Management, Document Drafting
Professional Experience
•
Employee Relations Manager
Valiant Graphics – Laguna, Philippines (Remote)
June 2023 – January 2025
As an Employee Relations Manager, I have effectively supported various HR functions,
including recruitment, payroll management, employee engagement, and calendar
management. I have leveraged Google Workspace to streamline scheduling, organizing
meetings, and collaborating with cross-functional departments to ensure smooth operations.
I played a key role in fostering a positive work environment by improving communication,
handling employee concerns, and driving engagement initiatives.
•
Social Media Manager
Valiant Graphics – Laguna, Philippines (Remote)
December 2022 – June 2023
As a Social Media Manager, I was responsible for content creation, engagement, and task
delegation across various platforms. I crafted compelling and engaging content tailored to
the brand’s voice and audience, ensuring consistency and alignment with overall marketing
strategies. I actively engaged with the online community, responding to comments and
messages, and fostering positive relationships with followers. Additionally, I delegated tasks
to team members, ensuring that content schedules were met and projects were completed
efficiently.
•
Financial Advisor, Assistant Unit Manager
Pru Life UK - Makati, Philippines (Hybrid)
November 2017 – February 2023
As a Financial Advisor, I worked collaboratively with a team to provide personalized financial
guidance and investment strategies to clients. I assisted in assessing clients' financial needs,
analyzing their goals, and creating tailored plans to help them achieve long-term financial
security. I contributed to team efforts by conducting market research, providing insights, and
ensuring that clients were regularly updated on the performance of their investments.
•
Customer Direct Manager
Acquire BPO – Quezon City, Philippines (On-site)
February 2018 – December 2019
I provided crucial email support to customers regarding their accounts, payment schedules,
and outstanding balances. I communicated with customers to send payment reminders,
resolve billing inquiries, and address concerns promptly and professionally. My focus was to
ensure positive customer relations while maintaining compliance with the company’s
collections policies and procedures.
•
Call Center Supervisor
Results Manila, Inc. – Quezon City, Philippines (On-site)
May 2012 – August 2017
I managed and led a team of customer service representatives, ensuring exceptional service
and efficient handling of customer inquiries related to money transfers. I focused on
maintaining high-quality performance standards and providing ongoing training and support
to my team. In addition to overseeing daily operations, I worked closely with the fraud
department, supporting the investigation and resolution of fraudulent transactions, ensuring
compliance with security protocols, and minimizing risks to the company and customers.
Education
Bachelor of Science – Information Technology
Bulacan State University, Malolos Campus
2010 – 2012
Volunteer Experience
• Ministry Head – Laguna, Philippines
Set the Captives Free – Word for the World Christian Fellowship
January 2023 – August 2024
As the head of the Prison Ministry, I am responsible for scheduling ministers for Sunday and Monday
services, plotting the annual calendar of activities, and conducting quarterly meetings to ensure
smooth operations. I also oversee the ministry's financial funds, ensuring that resources are allocated
efficiently and transparently.
• Media Team Member – Laguna, Philippines
Multimedia Ministry – Word for the World Christian Fellowship
December 2021 – December 2024
As a member of the Media Team, I handle photo and video documentation during events, serve as a
visual operator, and assist in proofreading content to ensure quality and accuracy.
