Maria Julma M. Jongco

Maria Julma Jongco Customer Service Representative and Gen. VA Bacoor Cavite• +- • - • linkedin.com/in/Joy J A customer service representative focused on email response resolving customer concerns at an average rate of 350 responses per week. Top 13 ranking among 80 agents on 1st year of hire. Received commendations for quick and thoughtful response. As an SMM and VA, managed the social media accounts and Amazon store of customer by handling the regular posting and customer feedback for brand awareness and engagement purposes. WORK EXPERIENCE _______________________________________________________________________________________________________________ Customer Service RepresentativeJune 2020 – Present Carparts.com Consistent performer achieving attendance, quality and production targets. Attained production target of at least 65 email per day Provided inputs to team leads for any process enhancement Data Analyst VAMarch 2020-July 2021 Tulbro Llc Managed the data obtained from seller Central and Helium 10 monitoring discrepancies in data; conducts web research, feedback monitoring and responds as required; manages Instagram accounts via daily posts Marketing VAOct.2019 – April 2021 Envy Wheels Acted as project coordinator; personnel sourcing and ad hoc tasks as assigned Helped correct database on fitment guide for inconsistencies; Managed social media accounts undertaking ads for brand awareness Banking Experience - Relationship Manager/Remedial Officer Loan Underwriting; Loan Restructuring EDUCATION _______________________________________________________________________________________________________________ UP DILIMAN Bachelor of Science — Economics DLSU MBA units SKILLS & OTHER _______________________________________________________________________________________________________________ Techniques: Spreadsheets, google ads, Tools and Frameworks: Grammarly, Canva, Trello, edesk, Keepa, FBA calculator Google Suite, MS Teams, Amazon, eBay, Sller Central, FB, Instagram, Tiktok, Wordpress,