Maria Juliana A. Misa

MARIA JULIANA MISA Social Media Manager • Content Creator • Customer Service Associate Portfolio: http://bit.ly/4m6cofP PROFESSIONAL SUMMARY Creative and results-driven Social Media Manager and Content Creator with strong experience in building brand identity, developing content strategies, and producing high-engagement organic content across Facebook, Instagram, and LinkedIn. Skilled in visual design, short-form video creation, content planning, analytics reporting, and community engagement. Proven ability to grow brand visibility, improve audience interaction, and maintain consistent, on-brand storytelling. CORE SKILLS Social Media Management • Organic Content Creation (Graphics & Reels) • Brand Design & Identity • Content Strategy • Content Calendar Planning • Copywriting & Storytelling • Trend Research • Hashtag Strategy • SEODriven Captions • Engagement Optimization • KPI Tracking • Analytics & Insights • Client Communication TECHNICAL SKILLS Meta Business Suite • Canva • CapCut • Asana • Monday.com • Google Workspace • Slack • Eleven Labs • Narakeet • Pixabay • Pexels • ChatGPT • Meta AI PROFESSIONAL EXPERIENCE Social Media Manager | ART Vibe Media (Oct. - Nov. 2025) Developed brand identity assets, including logo, color palette, and visual templates. Managed Facebook and Instagram pages, implementing consistent content scheduling that improved visibility and engagement. Designed graphics and short-form videos that boosted follower interaction by 80% within the first 2 weeks. Streamlined posting using Meta Business Suite, ensuring 100% content consistency and improved audience reach. Content Creator | Multiple Brands (Oct. 2025) Produced graphics, reels, and repurposed content for start-up brands. Enhanced organic reach and engagement by 25–40% through visual storytelling and optimized captions. Converted long-form content into bite-sized formats, increasing content output by 50% while maintaining consistent brand voice and strategy alignment. CSR / Sales Associate | Accenture Philippines (Feb. - Oct. 2024) Provided support to Meta advertisers via calls, emails, and chat. Assisted with campaign troubleshooting, ad delivery issues, and optimization recommendations. Promoted Meta advertising solutions while ensuring accurate CRM documentation, strengthening analytical and client communication skills applicable to social media management. Content Creator | Nutrition & Wellness Coach (Nov. 2021) Led a team of five OJT trainees to produce daily organic content for a health and wellness page. Increased engagement and consistency through structured posting schedules and targeted content themes. Developed processes that improved team output and maintained the brand’s voice across all content. Customer Service Associate | Email Support (2014 - 2023) Senior-level Customer Service Associate with extensive BPO experience supporting U.S. and international accounts across finance, healthcare, advertising, e-commerce, and retirement services. Known for accuracy, professionalism, and ownership of client issues while consistently delivering efficient, solution-focused customer experiences. EDUCATION University of Santo Tomas Fine Arts – Interior Design -) CERTIFICATIONS Social Media Academy (2025) • Home-Based Connect (2021) • 30 Day Boot Camp (2021)