Maria Isabelle Diesta Miranda

MARIA ISABELLE DIESTA-MIRANDA 194 Tagaytay-Sta.Rosa Rd., Pasong Langka, Silang 4118, Cavite, Philippines - |-PROFILE I am an experienced and professional account administrator with over 6 years of Commercial Lines background in one of the most established and reputable insurance agencies in Hawaii. Prior to this, I have extensive experience in customer service as a hotelier working locally and overseas. SKILLS • Customer communication • Invoice processing • Teamwork and collaboration • Service delivery monitoring • Organization skills • Attention to detail • Time management • Multitasking Abilities • Reliability • Problem-solving abilities • Adaptability and flexibility • Data entry WORK EXPERIENCE Atlas Insurance Agency (Business Service Group) Binan, Laguna PH / Remote Account Administrator II May 2019-November 2024 • Streamlined account management processes by implementing efficient organizational systems • Trained new employees on account administration procedures, contributing to a well-informed and cohesive team. • Assisted Account Managers by managing renewal preparations and certificate request processes. • Maintained accuracy in updating named insured’s policies for current and renewal periods. • Processed email requests for certificates, policies, renewals, and other documents required by the named insured. • Liaised with named insured through email to secure necessary documents or information for certificate requests, policies, and renewals. • Coordinated with insurance companies for endorsement approvals, contract submissions, and certificate issuance. • Resolved discrepancies on endorsements and policies in coordination with carriers. • Compared policies with renewal quotes and binder, updating records in AMS360. Account Administrator I January 2018-May 2019 • Ensured precise and timely updates of renewals, large schedules, endorsement changes, and cancellation information in the agency management system. • Researched and gathered key information to facilitate insurance placement and prepared forms/applications for submission to insurance carriers. • Prepared and distributed vehicle ID cards, certificates of insurance, and additional documentation according to agency procedures. • Executed essential transactions such as starting new coverage, renewing policies, issuing certificates, altering existing coverage, and processing endorsements from insurers and invoicing. • Organized and updated client files and contact information in digital formats. • Accessed and retrieved policy documents electronically from various carrier websites. • Managed follow-ups with Agents, Account Executives, and Carriers to expedite the completion of outstanding tasks. • Handled electronic mail distribution, facilitating prompt and precise communication. QiWellness Living Tagaytay City, Philippines Front Desk Manager March 2017 – December 2017 • Over-all management of the reception (organization, supplies, records etc.) • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention. • Handled smooth process of guest' s booking from arrival until post-treatment • Trained new staff on correct procedures, compliance requirements, and performance strategies. • Handled guests’ payments and sales and performing a daily treatment report at the end of the day • Responded to telephone, email and in-person inquiries on reservations, hotel information and guest concerns. • Coordinated with therapists their assigned guests, treatment and tasks ParkRoyal on Pickering Hotel Ambassador (Pre-opening Team) 3 Upper Pickering Street, Singapore January 2013-November 2013 • Catered to provision of hotel information on its features, services, promotions and show room whenever deemed possible • Cashiering functions for over-all hotel charges of guests, managing individual cash float and foreign exchange currency • Provided a great hotel experience in handling the check-in and check-out procedures with utmost care and efficiency • Attended to the needs, requirements, inquiries or complaints of guests; guaranteeing these are properly coordinated to the respective department • Confirmed reservation details of arriving guests and preparing required amenities prior to arrival • Completed daily reports upon shift closure • Monitored email correspondences with regard to reservations, folio requests or inquiries • Coordinated with Reservations and Room Controller the blocking or room assignments of arriving guests or groups • Processed reservations from walk-ins and and extensions for in-house guests • Prepared guests' folios the night before departure comparing against their hotel charges Dubai International Hotel Reservations Agent Dubai International Airports, Dubai, UAE January 2009-June 2011 • Provided hotel and hotel apartment reservations to most properties within Dubai and other nearby Emirates while stationed in the Central Reservations Service of the airport terminal • Coordinated with in-house Reservations Department of various hotels and hotel apartments for special arrangements or requests • Updated rates and invoices in the internal reservations system • Daily updates of emails received regarding inquiries, reservations, quotations, promotions of the supplier hotels • Reported directly to the operations manager for the sales reports and any immediate adjustments needed on any transaction as required • Provided information about hotel and services of the airport hotel (Dubai International Hotel) • Handled inquiries via telephone or email on the hotel rates, room types, availability, airport and related services for passengers/ guests • Confirmed hotel reservations via email, telephone and fax including all requests, correspondences, amendments and new reservations to guests, companies and travel agents • Processed advance payment of bookings • Reviewed arrivals for the following days, making sure all necessary documents and correspondences in relation to the reservation have been attached • Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations. • Utilized advanced reservation software systems effectively to manage bookings, track availability, and update guest records accurately. EDUCATION 2000 – 2004UNIVERSITY OF SANTO TOMAS , Manila, Philippines Bachelor of Science in Hotel and Restaurant Management 1996 – 2000ROGATIONIST COLLEGE, Cavite, Philippines High School Diploma