Maria Isabel Gaban

A results-oriented IT Admin Support with experience in the MSP and BPO industries. I also helped manage operations for a Real Estate Media company. I specialize in technical, customer service, and administrative services, assisting companies in delivering high-quality results.

My responsibilities as an IT admin include but not limited to:

🔘 Providing technical support to clients via HaloPSA ticketing tool

🔘 Creating documentation articles in Hudu.

🔘 Managing firewalls, routers, switches, and understanding network issues.

🔘 Utilizing MSP tools like Zabbix, NetBox, Keeper Password Manager, Remote Desktop Manager, ConnectWise Control,OneDrive, pfSense, 3CX, and others.

🔘 Assist in onboarding new users, offboarding, setting up workstations, and installing softwares

In my previous role as a Lead Operations Coordinator, I was a part of the leadership team and I mainly supported and coordinated with various teams to ensure that we deliver quality services. I assisted in different areas like order management, email support, billings, and creating documentations.

I also had a short enhanced experience as a Customer Service Representative in a Credit Repair company, taking inbound and outbound calls, and scheduling service appointments.

I started my career as an IT helpdesk in the BPO industry for 7 years. These roles have fostered a strong passion within me to consistently deliver high quality results.

Proficient in tools:

• TeamViewer

• Monday.com

• HubSpot Email

• Dropbox, OneDrive

• Slack, Teams

• Microsoft 365

• Google Workspace

• Softphones (avaya, cisco, 3cx)

I guarantee:

• To provide exceptional support and solution in order to enhance customers' business

• Deliver effective and efficient service with proven integrity, compassion, and commitment.

• To work beyond customers' expectations and provide a hassle-free experience.