MARIA ISABEL GUARIN-CASES
Address: Bllk16 L3, 7th St. Alfonso Village, Alapan 1-B, Imus City, Cavite 4103 Philippines
Contacts: - /-/ Skype: Maria Isabel Cases /
LinkedIn: Maria Isabel G. Cases
PROFESSIONAL EXPERIENCE
NITYO INFOTECH, INC.
(DOLE-PEA Registered Company)
Inclusive Dates
From:
To:
Jan 2019
June 2020
April 2014
Dec 2018
May 2009
June 2010
Jan 2009
April 2009
Designations:
Senior Operations Manager for Philippines
Operations Manager for Philippines
Senior Recruitment Manager for Philippines
Senior Recruitment Manager for Malaysia
Designated Duties and Responsibilities:
A. Senior Operations Manager
General Functions
To lead and oversee the smooth workflow of five (5) Business Verticals of NII-Philippine
Operations.
To deliver the required Monthly, Quarterly and Annual SLAs of each Business-Verticals in
compliance with the goals of the Share-Holders and Clientele.
Chain of Command
Reported directly to the VP and Country Manager for Philippine Operations.
Led and coached both the Revenue-Generating and Cost Center Managers/Leads/Staffs
with a total of 20 downlines from respective business verticals: Recruitment, Business
Development, Account Management, HR/Admin, and Finance/Accounting.
Duties
Point-of-Contact of the Country Manager in ensuring the daily Operations are carried out
within the set targets.
Oversaw the day-to-day manning of multiple deliverables from the following Cost Center
Units: HR-Admin, Finance and Accounting, up to the Revenue-Generating Units: Business
Development and Account-Management.
Worked hand-in-hand with the Country Manager for the setting-up of:
o Annual Targets and Quotas per Business Units
o Annual Budgets for all Units
o Profit and Loss (P&L) and its monthly Cash-Positions to maintain a healthy
corporate financial-muscle
Reviewed and signed all MOAs needed for Business Partnership.
Served also as the company’s Corporate Secretary.
Milestones:
2014
o
o
As the Company’s Employee Manual and Policies were outdated (unedited since
2007), I initiated the review and made the necessary enhancement based on the
existing DOLE Rules and Regulations. This made all employees abide on the do’s
and don’ts of being an employee of the company.
Designed and implemented a standard Scorecard for Recruitment. This made all
resources in the Revenue-Generating Center to see their Daily, Weekly, Monthly,
and overall Year-to-Date performance. This made also the immediate Superiors to
see and guide their respective teammates on what courses-of-actions to initiate to
continuously improve their overall performance.
o
o
o
o
2015
o
o
o
o
2016
o
2018
o
o
o
2019
o
Studied, recommended and implemented the adding of a new revenue-generating
Training Group to market our HQ’s various IT-Online Training Programs.
Reviewed and recommended in-house promotions based on individual contributions
and performances.
On the other hand, reviewed and recommended the
implementation of sanctioning employees who have gone beyond the threshold of
tardiness and absenteeism. Escalated employees to undergo due process and
some were recommended for removal due to the offense gravity.
Aligned the job descriptions of all employees and eliminated those with duplicated
functions.
Reviewed and recommended the procurement of an Automated Accounting System
to remove human errors in the computation of salaries. This has removed the
tedious paper works of the compensation and accounting personnel.
Reviewed, corrected and enhanced the company’s existing Employment Contracts
(In-house and Consultancy) in compliance with the Philippine Labor Code.
Coached all Revenue-Generating Leads on how to review, draft and customize a
Memorandum of Agreement (MOA) to facilitate business alliance in the earliest
span of time. This has also made the Leads honed their sense of Entrepreneurial.
Handled all employee relations-related problems especially to the deployed
employees, giving due process a top consideration for Management to decide which
appropriate courses-of-actions to take.
Reviewed, recommended and executed the opening of additional Revenuegenerating RPO Group to further increase business revenues.
Recommended and executed the full giving of legit Employee De Minimis across all
in-house resources to back-up retention program project.
Successfully initiated and executed the launching of a new Team to cater the
growing number of Clients’ Non-IT Requirements.
Successfully applied for the required DO-174 License in compliance with the
Philippine Department of Labor. This undertaking may sound to be easy but the
whole process has taken me to complete more than 2-years due to its complexity of
requirements.
Tasked to fix the papers and worked on the acquisition of our new office location to
house the PEA-Team in compliance with the Philippine Department of Labor to
separate DO-174 from PEA entity.
Successfully executed and applied (for the first time) the Company’s DOLE-PEA
License in compliance with the Philippine Government Department of Labor. Just
like in securing for the DO-174 License, this has taken me more than 3-years to
complete.
B. Senior Recruitment Manager
General Functions
While in Manila, was tasked to manage the daily Operations of both Recruitment and
Marketing in the fulfillment of serving all on-shore and off-shore IT manpower requirements.
While in Malaysia, was tasked to manage the delivery of the required candidate-profile
sourcing and submission to local and offshore clients.
Chain of Command
Reported directly to the Country Manager (Manila and Malaysia assignments)
Had a dotted-grid line reporting to the Recruitment Director of Singapore Office for the
recruitment coordination activities during off-site Recruitment Live Drive in Manila
Supervised 5 Technical Recruiters and 1 Marketing Officer for Manila Office
Supervised 3 Technical Recruiters for Malaysia Office
Duties Performed
Oversaw the day-to-day operations of both Recruitment and Marketing Units to service the
requirements of local clients as well as the extended sourcing support for off-shore clients
being referred by Singapore, Malaysia and Thailand Offices. Evaluated the implementation
of all activities and projects of the unit.
Attended weekly meetings with the Country Manager to discuss recruitment activities.
Attended client meetings together with the Country Manager to discuss business proposal
on Placement services.
Held telecom meetings together with the Country Manager and with point-of-contacts
amongst Singapore and Malaysia Offices with respect to inter-country recruitment activities.
Planned, organized and executed special projects recruitment live-drive whenever
requested by Singapore and Malaysia Offices.
Coached all Staff to deliver appropriately assigned tasks.
DICETEK PTE LTD / ZW HR PTE LTD (Singapore)
Inclusive Dates
Designation:
From:
To:
May 2011
March 2013
Regional Business Development Manager
(Served 2-year contract until sold to another company)
Regional Business Development Manager
(On 360 degrees Recruitment and Sales/Marketing Platforms)
General Functions
Tasked to grow the Recruitment Business by bringing in new sets of clients and fulfilling
their various requirements through sourcing and placing the best-fit candidates.
Chain of Command
Reported directly to the APAC Group Head
Accomplishments
I have closed and made substantial revenues by bringing in the following Local and
Multinational Clients (Asia-Pac Distribution, ASE, Canon, Convertium, DNV Petroleum,
Gemalto, GE, IFIS Asia, Headstrong, Hitachi, Matchmove Games, Pactera USA, Singapore
Institute of Management, SIS Marine, SunGard, Tuas Power Plant, WE Holdings, Wiz
Vision, and YKK). These clients have substantially contributed revenues to the company
mostly through the successful manpower placements.
The successful and notable skills sets I have sourced, screened and placed were mostly on
IT Software technical skills such as: variants of C Language (C++, C#), Multi-threading
JAVA (J2EE, JSP), Mainframe (COBOL, CICS DB2), ERP (SAP, Oracle, JDE) and several
more IT Web/Non-Web skills combinations.
Sourced various candidates from LinkedIn, Referrals, Facebook, Yahoo, Google and
Monster.SG.
INFORMATION PROFESSIONALS, INC. (IPI)
Inclusive Dates
Designations:
From:
To:
July 2010
March 2011
Senior Recruitment Manager
June 2004
January 2007
Recruitment Manager (In-House and RPO)
A. Senior Recruitment Manager (In-House)
General Functions
As a separate sub-department, I managed the entire operations of recruitment in serving
both the IT and Non-IT manpower requirements of IPI’s internal and external clients.
Chain of Command
Reported directly to the President
Led and managed 12-man team of recruitment staffing, comprising of a Team Lead, 5 IT
Technical Recruiters, 3 Non-IT Recruiters, 1 Recruitment Assistant, and a Contractual Staff
for sourcing.
Duties Performed
Oversaw the day-to-day operations that covers the whole life-cycle of recruitment activities
from acquiring requirements of internal and external clients, distributing ownership of
sourcing skills sets to respective recruiters, calibration of jobs’ versus mans’ specifications
with clients’ POCs, negotiation of rates between candidates and clientele, orientation and
briefing of pre-boarding candidates, up to deployment of respective sourced-candidates.
Planned, organized, and executed sourcing strategies and cascaded these to the TL and
down the line for implementation.
Attended weekly ManCom meeting at the head office to discuss on-going and up-coming
recruitment activities as well as attended bi-monthly one-on-one consultation with the
President for recruitment operations updates.
Prepared and recommended for approval by the Finance the annual budget of the
Department.
Prepared and consolidated overall recruitment status for Quarterly, Mid-Year and Annual
Corporate Planning presentations.
Submitted for recommendation various training needs of all recruitment staff.
Delivered Career Talks (upon invitation from various Institutions) to graduating students
during annual job fairs.
Coached Departmental staff in enhancing their fields of expertise in the proper handling and
execution of recruitment methodologies.
Organized and recommended special Initiatives to boost-up development of Recruitment.
B. External Recruitment Manager (RPO) /Special Point of Contact for P&G
General Functions
In-charged to do all the internal and external Human Resource-related work in sustaining
the business alliance between IPI and P&G.
Chain of Command
Reported to the SPOC assigned by P&G for Vendors
Supervised 74 IPI contractors deployed at P&G
Duties Performed
Handled 74 IPI contractors (clerical and functional) deployed at the General Office (GO6750 Bldg.), Global Business Services (GBS-Petron Mega Plaza Bldg.), and the Plant in
Cabuyao, Laguna.
Reviewed and recommended needed amendments on the job descriptions for all the
deployed contractors assigned to various sub-units within P&G offices.
Reviewed, justified and recommended corresponding rate modifications based on the
amended job descriptions vis-à-vis salary matrix.
Aligned amended job descriptions, rate adjustments and justifications to respective special
point of contacts (SPOCs) of P&G HR and Purchasing for deliberation.
Executed recommended amendments made by P&G in coordination with IPI counterparts.
Handled day-to-day employee interactions among IPI contractors and P&G project
managers/process owners with regards to the needs, issues and concerns encountered by
both parties.
Reviewed and recommended additional training of each deployed contractors to carry out
their functions effectively and efficiently.
Mediated between Management and staff of IPI and the client (P&G) through coordination
meetings to address various human-relations related issues and concerns.
Reviewed, amended and recommended IPI-P&G policies to effect needed changes in
accordance with the agreed parameters and based on the prescribed labor law.
C. Recruitment Manager (In-House)
General Functions
I was tasked to oversee correspondence concerning internal and external IT manpower
requisitions.
Planned, organized, executed and oversaw the activities of an eight-member team with
respect to the life cycle of manpower recruitment.
Chain of Command
Reported to the President
Managed 5 Recruitment Specialists and 2 Recruitment Assistants
Duties Performed
Oversaw and evaluated the implementation of all activities and projects of the unit.
Supervised and evaluated the performance of all recruitment staff.
Planned and evaluated monthly the pooling activities for volume requirements to meet the
growing demands of manpower outsourcing for local and international clientele.
Integrated and submitted weekly, monthly, quarterly and annual reports of the unit.
Attended weekly management committee and discuss recruitment activities.
Acted as liaison between the company and the external networking channels to facilitate
local and international job placements through various means and resources.
Initiated and promoted year-round job postings and pooling activities with various private,
public, government, and non-government networking channels to beep up existing IT talent
bank.
Coached the Recruitment Specialists to effectively execute the targeted selection process
for the hard to find skills.
Conducted final interview to critical position candidates before endorsing to respective
clients.
Acted as a Resource Speaker whenever invited to deliver Career Talk to graduating
students from various institutions.
Prepared and recommended for the President’s approval the forecast budget of the unit on
a semi-annual basis.
Mediated between Management and staff through coordination meetings to address
recruitment exigencies.
SAFEWAY PHILTECH, MANILA
(April 2007 – October 2008)
Manager, Talent Acquisition
General Functions
Oversaw the Manila Acquisition Team for all off-shore and on-shore project manpower
resource requirements.
Chain of Command
Reported to the Head of Human Resources Department
Supervised a five-man team of Technical Recruiters
Managed the partnership of 16-vendors on resource management
Overall coordinator with off-shore Sr. Managers in securing needed headcount requirement
Duties Performed
Oversaw the day-to-day operations of the Manila-team in fulfilling the timely deployment of
needed resources.
Coached Technical Recruiters in the proper execution of Targeted Selection process.
Responsible in the overall planning, budgeting and execution of sourcing strategies.
Supervised the networking activities of the Team Leads’ alliances with various networking
channels to ensure that strategies implemented are aligned with North-America Head
Office’s policies and procedures.
I was part of a team that developed and enhanced corporate-wide branding initiatives
geared towards widening recruitment avenues.
Developed and recommended programs for direct staff’s career growth.
CORPORATE MACRO-MANAGEMENT RESOURCES, INC. (CMRI)
Manpower/Business Development Manager
(January 2001-June 2004)
(CMRI is managed by Eduardo Cojuangco, Jr. (ECJ) Group of Companies and one of the Affiliate
Companies under the flagship of San Miguel Corporation.)
Chain of Command
Reported to the Operations Head.
Supervised 2 Recruitment Assistants, 2 Recruitment Casuals and 1 Marketing Assistant.
Duties Performed
Handled 3-Units in the Operations of CMRI (Recruitment, Testing and Marketing).
Implemented policies and guidelines designed to maintain financial relations with clientele
that led to the efficient collection of generated revenues from the assigned clients.
Supervised and evaluated the performances of the Recruitment, Testing and Marketing
Staff.
Studied the salary scales of selected positions across market industry and have used these
scales in marketing pool of talent databank to requesting and or prospecting clients.
Prepared and recommended the annual budgets of the assigned units and made periodic
reviews of the income and expenditures status of each budgetary unit for any needed
remedial actions.
Issued rules and regulations on employees’ conduct and enforced personnel discipline
alongside the recommendation of the Operation’s Head.
Played a major role in assisting the Operation’s Head developed, implemented, supervised
and evaluated the training programs needed by the staff.
Facilitated portfolio presentations of CMRI services to various clients.
Initiated and promoted year-round job postings and recruitment activities with various
private, public, government and non-government networking channels.
Edited psychological report write-ups done by the Recruitment Assistants.
Delivered Career Talks to graduating students from various institutions.
Integrated and submitted monthly, quarterly and annual reports of the assigned units on the
actual performances vis-à-vis targets.
Initiated proposals, activities and projects geared towards the improvements of the assigned
units.
Facilitated company-wide orientation for all new recruits.
SMART COMMUNICATIONS, INC.
Human Resources Department
Recruitment Supervisor -)
Chain of Command
Reported to the Recruitment Manager
Supervised 2 Recruitment Assistants
Duties Performed
Screened and interviewed various candidates.
Supervised, monitored and evaluated the performance of assigned staff vis-à-vis KRAs.
Prepared and submitted for approval the annual budgets for recruitment and testing projects
and activities.
Facilitated weekly meetings with the requisitioning Group Heads as to the progress of
recruitment activities.
Coordinated with various schools and institutions for their year-round schedules of oncampus recruitment and job postings.
Coordinated with various Recruitment Agencies for the prompt endorsement of various
potential candidates.
DM CONSUNJI, INC.
Testing Center Department
Recruitment Supervisor -)
Chain of Command
Reported to the HRD Head
Supervised the Secretary, Psychometrician, Recruitment Assistant and 2 Recruitment
Casuals
Duties Performed
Responsible for setting up the firm’s Recruitment Group in delivering the required manpower
for both labor (skilled) and professional (support and technical) levels.
Formulated its policies and procedures.
Handled screenings for employee promotions.
Supervised, monitored and evaluated the performances of assigned staff vis-à-vis KRAs.
PHILIPPINE PSYCHOLOGICAL CORPORATION
Psychometrician -)
Chain of Command
Reported to the Sr. Psychologist
Duties Performed
Administered and scored paper and pencil tests as well as Projective Technique
assessment tools to requesting clients.
Drafted levels A to C Psychological reports for various clients and interviewed levels A to C
candidates from requisitioning clients.
PROFESSIONAL TRAININGS
Targeted Selection Process
Personnel Interviewing
Psychological Report Writing
Psychological Test Validity
Employee Coaching
Employee Testing Evaluation
Labor Relations
Interaction Management
Contract Management
Time Management
Job Evaluation
Career Counseling
Rorschach
Business Writing
Strategic Selling
EDUCATION
Master’s Degree (1990 Candidate)
De La Salle University, Manila
MS Guidance and Counseling
DLSU-GSE Scholar
Bachelor’s Degree (1987)
Maryknoll College, Quezon City
Bachelor of Science
Major: Behavioral Science
UP SOLAIR Batch of 2007
PROFESSIONAL AFFILIATIONS
PMAP Member
PSIA Member
BPAP Member
DOLE-TIPC Member
