MARIA ISABEL L. BELARMINO
CUSTOMER SERVICE, SALES, AND BUSINESS PROCESSING
Las Piñas City, Philippines
SKYPE: queenbelle30
PERSONAL BACKGROUND
I was born in Pasay City April 11, 1982. In 1983, my family transferred residence to Las Piñas City where I still currently reside. I am proficient in both written and spoken English and knowledgeable in Microsoft programs. My hobbies include singing, reading and writing poetry. Sports include table tennis, billiards, volleyball, and power lifting.
EDUCATIONAL BACKGROUND
CENTRO ESCOLAR UNIVERSITY- Mendiola, Manila -)
Bachelor of Science and Commerce Major in Management
Awards/Extra-Curricular Activities:
Member, MASA (Organization of Management Students)
Participant, 3-day University Leadership Training Program ( Subic Bay )
Certified First Aider, Philippine Red Cross ( Quezon City Chapter)
ST. RITA COLLEGE -)
Awards/Extra -Curricular Activities:
Staff Writer, The Ritarian Voice
Member, The Computer and English Clubs
Awarded, Most Resourceful (Girl Scouts of the Philippines)
DON CARLO CAVINA SCHOOL -)
Awards/Extra-Curricular Activities:
Awarded, Loyalty award
Awarded, Outstanding in Religion and Computer
Member, Girl Scouts of the Philippines
WORK EXPERIENCE
TEAMSPAN ASIA (September 2018 – December 2020)
A leading Business Process Optimization (BPO) firm that specializes in building satellite teams.
Order Fulfillment (Cintas) – Helps clients place their orders accurately and answer general product inquiries and shipping concerns.
Logo Digitizing (Cintas) – Makes sure that the logos are accurately inputted in the system.
Customer Service Representative (Truesource) – Process work orders and makes sure that customers are satisfied with the service from our partner vendors.
LIVEGLAM INC. (January 2017 – April 2018) Remote
(www.LiveGlam.com) An Ecommerce website that sells make-up brushes, Lipsticks, and Eye Shadow subscriptions.
Customer Happiness Associate – Provides customer service through Email, Chat, and Text support. Answers general product inquiries, shipping status, replacements, and billing concerns.
BALSAM HILL (October 2016 - January 2017) Remote
(www.balsamhill.com) An Ecommerce website that sells Christmas Trees and Decors.
Customer Loyalty Specialist (Seasonal) – Provides customer service through Email and Chat support. Answers general product inquiries, shipping status, and billing concerns.
ELANCE (February 2012 – January 2014) Remote
441 Logue Avenue, Mountain View, CA 94043
Moderation and Email Customer Support - assists in performing proactive moderation/content screening.
Operations Assistant - works directly with the Performance and Policy departments at Elance handling escalated tickets and requests for assistance into those groups.
24/7 CUSTOMER (April 2009 - April 2010)
Solaris Tower, De La Rosa Street, Makati City
T-Mobile UK – Team P.O.C./ Customer Care/Best Agent for 3 consecutive months
CONVERGYS CORPORATION (February 2008 – February 2009)
Convergys bldg. Northgate Cyberzone, Alabang, Muntinlupa City
Sprint Mobile – Awarded, Top Notch Award - awarded as one of the site's Top 25 Agents - Customer Care/Finance Department Representative.
Directv – Answers general inquiries for products and billing.
IBM Daksh Business Process Services Philippines Inc. (June 2007 – January 2008)
30/f Pbcom Tower 6795, Ayala Avenue, Makati City
Sprint Mobile – Sales P.O.C/Customer Care Specialist
Answers general inquiries for products and billing.
Provides support for colleagues that are struggling to have sales.
CONVERGYS CORPORATION (April 2006 – February 2007)
7/f Enterprise Tower II, Ayala Avenue, Makati City
Walmart.com – Senior Customer Care Representative - Provides customer service through Email. Answers general product inquiries and order support.
TRG PHILIPPINES (January – April 2006)
8/F Hanston Bldg., Emerald Ave. Ortigas, Pasig City
Toucan Telecoms ( UK ) - Call Center Executive
