MA. VENUS HONTIVEROS
Sto Nino Village, Basak Lapu- Lapu City Cebu
Mobile no-
Email Address:-Skype ID:-
CAREER OBJECTIVE
To obtain a customer service/ virtual assistant position contributing my enthusiasm and proactive skills.
SKILLS
A college level student with strong interpersonal and goal setting skills. Capable in dealing with different people; can adjust to new environments; can work in shifting schedules; computer literate and can communicate very well.
WORK EXPERIENCE
Castle Property Management ( Home-based; US Company; Graveyard shift)
January 2016 – May 2017
Maintenance specialist
Filing new maintenance issues from sources like support tickets and tasks
Assigning contractors to new maintenance issues
Reviewing all daily maintenance issue summaries
Reviewing all assigned, open maintenance issues once a week
Taking maintenance-related phone calls from the main line
Responding to owner, tenant, and contractor inquiries concerning maintenance issues
Closing completed maintenance issues and paying contractors
Concentrix Daksh/ Amazon
(Graveyard shift)
Customer Service Representative
February 2014 – April 2016
Listen and respond to customers’ needs and concerns
•Provide information about products and services
•Take orders, determine charges, and oversee billing or payments
•Review or make changes to customer accounts
•Handle returns or complaints
•Record details of customer contacts and actions taken
•Research answers or solutions as needed
•Refer customers to supervisors, managers, or others who can help less
The Results Companies Inc
(Graveyard shift)
Customer Service Representative
November 2013 – January 2014
Assists customers with functionality and basic troubleshooting of product or account issues.
Assist in resolving serious complaints and escalated calls.
Multi Tasks: Listen, input data, proves solutions, navigates through various screens while applying customer satisfaction techniques.
Upsell offer on every call.
Survey Sampling International Phils.
Market Researcher
March 2008 – September 2013
Organized effort to gather information co-ordinate and administer research projects on behalf of organizations such as businesses, government bodies and charities.
conduct interviews over the phone with qualified participants using specific market research techniques to collect individual thoughts and opinions on a variety of topics, products and current events
EDUCATIONAL BACKGROUND
College Education ( Undergraduate )
University of San Jose – Recoletos
Magallanes St, Cebu City, Cebu
2010 – 2013
A.B English
Secondary Education
Marigondon National High School
Marigondon Lapu-lapu City, Cebu
June 2001 – March 2005
Primary Education
Saint Alphonsus Catholic School
Dela Serna St. Lapu-lapu City, Cebu
June 1995 – March 2000
