Maria Gomez

María A. Gómez L Bello Horizonte, Rtda. 4 cuadras al Sur, 3 cuadras al Este, 1 cuadra al Norte. Managua, Nicaragua E – mail:-Home Phone: - – 9621 Cell Phone: - – 0018 RESUME OBJECTIVE To find a challenging position to meet my competencies, capabilities, skills, education and experience. PROFESSIONAL EXPERIENCE Feb 2015 – Present Customer Service Representative, Rocket Languages, Online 1. Make and take calls from customers. 2. Provide customer support through Chat sessions. 3. Answer emails within 48 hours from being received. 4. Make corrections to the course if there was a mistake. 5. Translate documents. 6. Soft sales. Nov 2014 – Present Freelancer at UpWork. Mainly working on translations Jan 2010 – Oct 2014 Customer Service Representative, Sitel, Nicaragua, Managua 1. Assigned to Capital One Campaign. Take phone calls from foreigners US citizens to solve problems related to their credit cards. Oct ‘08 – Sept ‘09 Typist. Custom Agency MEDISAN, Nicaragua, Managua 1. Classify the merchandise in order to determine the taxes value. 2. Estimate FOB, Freight, Insurance, CIF, weight values among others. 3. Make previous examinations to assure that the merchandise came according to what the documents said. 4. Work with National Custom’s Agency soft-wares such as SIDUNEA and DVA to complete the process of Imports or Exports of the merchandise. EDUCATION Feb 2007 – Sept 2010 Feb 2005 – Dec 2009 Cornerstone English Institute Reached the fourth level University of Commercial Science, Bachelor, International Trade SKILLS MS Office - (Proficient) English - (Fluent) Spanish - (Native) Web Service - (Proficient) RECOGNITION Dec 2009 Sept 2013 MAGNA CUM LAUDE University of Commercial Science Agent of the Year Sitel